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Early Intervention Officer

4 months ago

Remote, United Kingdom Braundton Consulting Ltd Full time

**Early Intervention Officer**
**Fixed term contract till March 2024**
**Homeworking**

**Hours: Full Time, 35 hours per week**
**Salary starting from**:
**Inside London - £24,212 per annum**
**Outside London - £22,000 per annum**

Are you passionate about helping people?
Do you enjoy being part of a large team?
Do you thrive when working to achieve targets?

Then we could have the perfect role for you

Our busy and vibrant Early Arrears Intervention Team are responsible for the recovery of early arrears whilst providing excellent customer service.

As an Early Intervention Officer you will work closely with residents who are within early arrears (2-7 weeks), you will give guidance and support such as; setting up payment plans, setting up direct debits and offering support services. You'll also contact new residents and explain payment process’s, ensuring they have all the information and guidance necessary to make payments. This is a challenging yet rewarding role, you will be responsible for and have autonomy of your own patch, you’ll have to navigate challenging conversations and issuing legal notices, whilst providing excellent customer service and with the aim of reducing the arrears of our residents.

We’re looking for people who are highly motivated and target driven, who strive to meet and exceed KPIs. You will be part of a large passionate and customer-focused team. Excellent communication skills are essential, as well as being able to navigate challenging conversations. To be successful in this role, you will need to have strong prioritising and time management skills. We are looking for individuals who are able to work effectively both as part of a team and independently, but most of all, have a real passion to make a difference and help our Customers.

If this sounds like you then don’t delay, we would love to hear from you.

**Working & Operational Hours**
35 Hours per week, current shifts are 9-5 or 10-6 but the department are contract to 8am - 8pm

**Mandatory Training**:
This is a homeworking role but there will be up to 4 weeks of office based training, this will require you to work from our Sidcup office during this time.

You will also be required to attend the Sidcup office approximately every 6 weeks for additional training, coaching and team meetings.

Braundton Consulting is a recruitment agency recruiting on behalf of a client