Appeals, Overpayments

**Rate**:£29.56 per hour (umbrella)
**Term**:12 Weeks
**Hours per week**: 36
**Location**: Remote
To develop and deliver specialist support/advice to a Housing Benefit/Council Tax Reduction processing or Housing Benefit overpayment teams. To ensure relevant legislation, regulations and policies are complied with.
To monitor and allocate incoming work and to provide training and day to day guidance on all computer software systems and forms used by the service, plus make recommendations for changes to policies and procedures to improve and enhance customer experience.
To accurately process Housing Benefit, Council Tax Support, Free School Meals and all discretionary schemes administered within the service including those introduced under Local Welfare provisions.
To develop and deliver all aspects of Housing Benefit overpayment recovery.

**Requirements**:

- The officer should have experience in making decisions on complex Specified Accommodation cases in line with HB Regs. The officer will need to be able to identify whether the claim can be treated as specified accommodation, scrutinise documents, deal with revision requests and liaise with landlords. They will also need to liaise with the Team Leader to discuss their findings, deal with queries, give advice to team members and manage the team when the Team Leader is absent.
- Be a confident Capita One (Academy) user

**Pre-Compliance Checks for Successful Applicants**:
At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

- **Identity Verification**: Confirming the authenticity of your identity documents.
- **Employment History Checks**: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
- **Right to Work Verification**: Ensuring you have the legal right to work in the UK.
- **Unspent Conviction Check**: Conducting a Basic DBS Check to reveal any unspent convictions.

These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

**Job Types**: Full-time, Temporary contract
Contract length: 12 weeks

Pay: £29.56 per hour

Expected hours: 36 per week

Schedule:

- Monday to Friday

Application question(s):

- Are you a confident Capita One (Academy) user?
- Do you have experience in making decisions on complex Specified Accommodation cases in line with HB Regs?

**Experience**:

- Local Government: 3 years (required)

Work Location: Remote