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Support Line Officer Home-based, Uk Nationwide

4 months ago

Remote, United Kingdom Stroke Association Full time

As part of the Customer Care and Support Line team, you will play an integral role in providing consistent, high quality information and support for people affected by stroke, both in the immediate aftermath of their stroke and long into their recovery journey. You will also respond to enquiries from healthcare professionals and members of the public.

This role delivers both our Stroke Helpline and Stroke Association Connect products.

This is a challenging and fast paced, yet highly rewarding role, requiring a high degree of resilience, flexibility, and attention to detail.

Due to the nature of the role you would be expected to work flexibly on a shift basis (with availability to work between 8am to 6pm), including some Saturdays and Bank Holidays.

Key responsibilities will include:

- Providing information and support to people affected by stroke, professionals, and the public, making both inbound and outbound contact in writing and over the phone.
- Connecting new beneficiaries to our charity, helping them to self-manage by making them aware of the support available.
- Working collaboratively with colleagues across the Customer Care and Support team to provide an outstanding and personalised customer experience.
- Working with colleagues across the organisation to deliver value to our customers and to realise our corporate objectives.

You will have experience of:

- Experience of working in a helpline/information provision setting, or working directly with people affected by stroke.
- Experience of providing high quality support and evidence-based information to others, verbally and in writing.
- Excellent listening skills and the ability to provide empathy and deal with calls who may be distressed or angry while remaining emotionally resilient.
- Access to a quiet and confidential space to work from.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

**Interested in this role?**:
**Find out more by downloading the **role profile for the Support Line Officer role.**

**Still have questions?**
- Find out more about what we do.
- Find out more about the benefits of joining us.
- Find out how we’ll use your information.

**About Us**:
**Stroke Association. Rebuilding lives after stroke.**

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

**We’re working to improve the diversity of our team.** Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

We developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives.

To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you