Council Tax Officer

1 week ago

Remote, United Kingdom Capita Full time

Salary:
£20,750 per annum, (£23,500 - London)

Location:
Home-based


As a Council Tax Officer, you will be responsible for billing and recovering Council Tax to maximise collection for current year and arrears.

This is an incredibly rewarding role as not only will you be contributing to vital targets and objectives of the business, but you will also be providing a crucial service to the residents of Bexley Council.


Job title:

Council Tax Officer

What you'll be doing:

  • Investigate computer records (Academy One Revenues and Benefits) and interrogate customer's accounts to maximise collection of Council Tax for Bexley Council.
  • Be responsible for dealing with, and responding to, written and verbal enquiries from members of the public, using a document imaging system (Anite), EGWM and working to procedures and guidelines
  • Deal with and respond to customers over the telephone when needed.
  • Negotiate arrangements in writing, on the phone, for payment of debts
  • Ensure accounts are progressed through the recovery cycle from reviewing housekeeping lists
  • Promoting direct debit, ebilling and self service to the customer
  • Investigate records and liaise with outside agencies to locate debtors who have moved

What we're looking for:

  • Minimum 5 GCSE's or equivalent including Math and English
  • Computer literate
  • Good written and verbal communication skills.
  • Good interpersonal skills with the ability to work effectively and tactfully with all levels
  • Professional approach.
  • Ability to work under pressure and to tight deadlines.
  • Good organisational skills.

About Government Services


For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.


Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients.

We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.


What's in it for you?

  • A competitive basic salary
    ( Up to £23,500)**:
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
  • Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • You'll get the chance to follow your chosen career path anywhere in Capita.
You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you.

What we hope you'll do next:

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

Location:

Home-Based - GBR
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

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