Housing Related Support Officer

3 weeks ago


Remote, United Kingdom Medway Council Full time

**Housing Related Support Officer**:
**Employer**: Medway Council

**Salary**: £22,355 - £27,874

**Location**: Hybrid - Works part in the office (Gun Wharf) and part from home

**Contract**: Permanent

**Working Pattern**: Full Time

**Hours**: 37 hours per week.

**DBS Check**: Yes

**Closing Date**: 10/12/2023 at 23:59

**Reference**: REC2807VR

We are currently recruiting for a Housing Related Support Officer the main purpose of this role is to provide robust support to Housing Related Support Service Users in the community, including timely preparation of support plans and risk assessments, and liaising with partner, statutory and clinical agencies as required for the wellbeing of service users. Act as a caseworker for referrals and provide up to date money guidance and welfare benefits advice.

**Accountabilities and outcomes**:
Identify and signpost customers to appropriate support services where appropriate.

Compile accurate and timely notes of all contact in relation to customers, their representatives or other agencies and record them on the Council’s system.

To liaise and correspond with Government Departments, the Department for Work and Pensions, other appropriate organisations and other officers of the Council.

To ensure that equal opportunities issues are taken into account on all service delivery and employment matters. This includes monitoring, planning and implementing change and taking action in accordance with the corporate objectives.

To provide support and identify collaborative working opportunities across the Benefits and Financial Service.

**In return we offer you**:

- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Car Benefit Scheme from Tusker
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers

We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change.

**_ _**Our organisation**:
Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

**Important Information-**

**Applicants must be able to demonstrate all essential requirements as listed in the job profile.**

**Equal Opportunities Commitment Statement**:
**For further information please refer to the Medway information pack available as a download or to view online.**
- We reserve the right to close this vacancy at any time prior to the closing date._

**How to apply**:
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.


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