Housing Options Officer

2 weeks ago

Remote, United Kingdom Business Smart Solutions Full time

Rate: £23.93 per hour

Term: 3 month+

Hours per week: 37

Location: Remote

**What you'll work on**

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs. To work with a range of partners and agencies to prevent and reduce homelessness in the community.

**What you'll achieve**

**Advice & Guidance**

**Progress Applications**

Make enquiries and collect all relevant information from the applicant including financial statements or health information and carry out other verification checks as necessary, including authorised communication with statutory and voluntary agencies to support decision making.

**Assessment & Plan**

Carry out an assessment of circumstances and needs to identify what has caused the homelessness or threat of homelessness and the housing needs of the applicant and any support needs to be able to secure and retain accommodation. Following the assessment, create a personalised housing plan with the applicant to help them retain or find accommodation.

**Decision Making**

**Record Keeping**

**Private Rented Sector Access**

Assist applicants to access the private rented sector to prevent or relieve homelessness. Assess applicant’s financial situation and where appropriate, assist them with financial help to secure a tenancy via the Councils bond guarantee or rent deposit scheme.

**Requirements**:
**Who we're looking for**
- Qualification_
- Education qualification to at least A level standard or acquired knowledge to NVQ level 4 and ongoing commitment to continuous professional development and where required will acquire specialist accreditation and skills. Essential
- Knowledge_
- Homelessness legislation. (Housing Act 1996, Homelessness Act 2002, Suitability Order 2012, Homelessness Reduction Act 2017) Desirable
- Landlord and tenant law. Desirable
- Options available to somebody that is homeless or at risk of homelessness. Desirable
- Data Protection. Desirable
- Equality and diversity issues and an understanding of the relevance to a housing advice service. Desirable
- Skills_
- Effective written and verbal communication Essential
- Ability to build and maintain good working relationships. Essential
- Negotiating skills Desirable
- Ability to deal inventively and sensitively with a wide range and spectrum of people in greatly varying circumstances. Essential
- Ability to establish and manage realistic applicant expectations. Essential
- Resourceful, solution focused, persuasive and skilled in overcoming barriers. Essential
- Ability to prioritise workload, manage time effectively and meet deadlines. Essential
- Ability to manage a diverse caseload effectively where detailed and complex investigations are required, working with precision and attention to detail. Essential
- Ability to maintain accurate detailed and timely case notes and other evidence-based records. Essential
- Ability to work as part of a team, be flexible, use initiative and work with limited supervision. Essential
- Good organisational and administrative skills. Essential
- Experience_
- Experience of working within a Housing Options team Desirable
- Experience of working in a housing association, local authority housing department or similar organisation. Desirable
- Experience of dealing with the public and in particular vulnerable applicants Desirable
- Experience of effective partnership working which has led to positive solutions. Desirable
**Equal Opportunities**

Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.

**Benefits**

**What we offer**

We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.

Here’s what you can look forward to:
Perks Hub
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays

Wellness Hub
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking

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