Aftercare Officer

**Permanent, Part Time (30 hours per week)**

The role of Aftercare Officer sits within our Development directorate and contributes to our ambition to build more homes for people in need as well as providing an excellent customer journey.

The Aftercare Officer will deliver a customer led, efficient and professional aftercare service to include the swift resolution of outstanding property defects through liaison with the Development Housing Supply and Delivery Team, Customer Contact Centre, New Homes Executives, external consultants, contractors, and customers.

The Aftercare Officer will identify, log and report defective construction works and follow defects through to satisfactory completion, pro-actively ensuring that on-going defect repair orders are being progressed and concluded to agreed timescales. Actively managing the allocated defect mailbox, picking up general enquiries and assisting with the resolution of complaints, you’ll liaise with customers in relation to live defects and ensure excellent customer service is maintained. You’ll provide reports as required in relation to contractor performance, defect management and customers satisfaction, and coordinate contractual end of defects inspections, ensuring works are completed to the satisfaction of the customer.
- A strong commitment to the delivery of a high level of customer service.
- Exceptional communication skills, able to communicate confidently and work effectively with all levels of stakeholders.
- Excellent organisational skills, able to identify priority defects and liaise with internal teams to ensure a speedy resolution.
- The ability to work at pace and under pressure, whilst using own initiative.
- A strong eye for detail to check legal and other documents for accuracy.
- An understanding of the development process and construction industry, particularly in relation to property defects (desirable).

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- Are you ready to _**_#DiscoverStonewater?_**

INDSP