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Home Based Virgin Media O2

4 months ago

Manchester, United Kingdom Capita Full time

**Salary**: £19,371 per year (plus up to 10% bonus)

Role: Virgin Media O2 Customer Service Advisor

Discounted O2 Mobile tariffs and packages

Discounted Virgin Media broadband (see terms below)

Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)

Wide range of discounts on retail, health & wellbeing, travel, technology and much more

Location: Homebased

Hours: Full-Time - 37.5 hours per week.

Shift pattern: Various fixed shifts available. You will work the same shift every week. All shifts include working one weekend day.

Start date: April 2023

Contract: Permanent

As a customer service advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers.

Virgin Media O2 is the UK’s largest and most reliable mobile network, with exciting expansion plans ahead Now is time to become part of our team and join us on our exciting journey

**Job title**:
Home based Virgin Media O2 - Customer Service Advisor

We strive to provide a personalised, premium service which continually improves our customer’s experience. Using advanced technical support tools, our platinum service ensures our experts - that’ll be you - are able to help our customers where and when they need it. We’ll provide you with the tools and training needed to excel in your role, you need to bring your “can-do” attitude and a passion for customer service. Our ethos _"be magic, be curious, be accountable and be valuable" _

**What you’ll be doing**:

- Supporting with inbound calls within a virtual contact centre
- Delivering a service which makes Virgin Media O2 customers feel valued and supported
- Dealing with a wide range of queries including billing enquiries, questions around products and advice on faulty products

**What we’re looking for**:

- Confidence and the ability to communicate clearly and effectively
- An ability to learn new skills quickly, including adopting new processes and technology
- An ability to think on your feet and adapt to different situations
- A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
- Ideally, experience working within a customer service environment.
- A quiet space to work at home with a strong WIFI connection

**What’s in it for you?**
- A competitive salary of £19,371
- Plus an additional 10% can be earned for hitting targets, this is paid monthly
- Discounted Virgin Media broadband (must be employed a minimum of 6 months and over the age of 18 to qualify)
- Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
- Discounted O2 Mobile tariffs and packages
- Access to Private Medical Insurance & Health Assessment plans
- 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
- Pension scheme
- Monthly incentive schemes
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

**What will happen next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Manchester
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent