Customer Service Representative

2 weeks ago


Manchester, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Virgin Media O2. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving complex customer queries in a timely and professional manner.

Key Responsibilities
  • Provide empathetic and effective customer service to our customers, addressing their queries and concerns in a prompt and professional manner.
  • Work collaboratively with colleagues to resolve customer issues and ensure seamless customer experiences.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide accurate and informed advice to customers.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with the latest industry trends and best practices.
What We Offer

As a Customer Service Advisor at Virgin Media O2, you will enjoy a range of benefits, including:

  • A competitive salary of £22,308 per year.
  • 20% uplift for every hour worked on a Sunday.
  • 20% uplift for every hour worked after 8pm, 7 days a week.
  • 25 days' annual leave and your birthday off, to treat yourself.
  • An excellent pension scheme, matching up to 10%.
  • Access to wellbeing benefits, including BUPA medical cover, critical illness cover, and life assurance.
  • The option to buy and sell up to 5 days leave, to suit your personal needs.
  • A host of Family Friendly policies, including neonatal leave, 14-week paternity leave, and carers leave.
About Us

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. We are committed to providing more choice and better value to our customers, while championing customer satisfaction and equality.

We are an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey.



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