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Customer Service Representative, Asset Management

2 months ago

Manchester, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

Job Summary

As a Customer Service Representative in our Asset Management team, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for customers, handling their inquiries, and resolving any issues they may have.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading company in the asset management industry