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Customer Service Representative

2 months ago

Manchester, United Kingdom Virgin Media O2 Full time

Job Summary

We are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Virgin Media O2. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving complex customer queries in a timely and professional manner.

Key Responsibilities

  • Provide outstanding customer service to our TV, telephone, broadband, and mobile customers, ensuring a seamless experience and enhancing value for both customers and Virgin Media O2.
  • Work with vulnerable customers to address their enquiries with empathy, taking full ownership of the process until the customer is satisfied with the resolution.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide informed and effective solutions to customer queries.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain up-to-date with industry trends and best practices.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
  • Strong problem-solving skills, with the ability to think critically and resolve complex customer queries.
  • Flexibility to work a variety of shifts, including weekends, to meet the needs of our customers.

What We Offer

  • A competitive salary of £22,308 per year.
  • Enhanced pay for weekend work, with a 20% uplift for every hour worked on a Sunday.
  • Opportunities for career development and progression, with a focus on employee growth and well-being.
  • A comprehensive benefits package, including a pension scheme, wellbeing benefits, and family-friendly policies.