Customer Service Representative

4 weeks ago


Manchester, United Kingdom MMA Digital Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for managing new claims enquiries and providing exceptional customer service to our clients.

Key Responsibilities:

  • Manage new claims enquiries via inbound or outbound calls to follow up on our customer's initial web enquiry
  • Assess enquiries and look for potential opportunities for pursuing a claim
  • Work to set key performance targets and ensure that all enquiries are handled in accordance with service level agreements and applicable regulations

Requirements:

  • Previous experience as a Customer Service Advisor would be advantageous
  • A commitment to delivering excellent customer service
  • Computer literacy
  • Target driven and able to successfully meet KPI measures

What We Offer:

  • A competitive basic salary
  • Weekly accrued bonus
  • Perkbox membership – deals and discounts from over 1,000 household brands
  • Quarterly company socials
  • Casual dress down Fridays
  • Modern office space close to local transport links
  • Free fruit

About Us:

MMA-Digital is the digital marketing agency of choice for the legal sector in the UK, working with more than 100 law firms. We are a group of companies that are industry leaders in client lead generation – transforming customer acquisition through technology innovation.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you are passionate about delivering exceptional customer service and have a strong commitment to meeting targets, we would love to hear from you.



  • Manchester, United Kingdom Select Service Partner UK Ltd Full time £11

    SSP UKWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team at Pasty Shop, Manchester Piccadilly Station.As a key member of our team, you will be responsible for providing an outstanding customer experience, ensuring a clean, safe and welcoming environment, and collaborating with colleagues to ensure...


  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Distinct Consultancy Group Ltd Full time

    **Customer Service Representative - £27,500 + 33 Days Holiday + Flexible Working + Xmas Shutdown + Career Progression Opportunities + Benefits + Market Leading Business!** **The Company** We are working with one of the leading specialist manufacturers of high-specification products used in a variety of engineering sectors. With a long history of...


  • Manchester, United Kingdom Focus Group Full time

    Job Title - Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and customer-focused Call Handler to join our team at Focus Group. As a Customer Service Representative, you will be responsible for delivering exceptional service support to our customers. Key Responsibilities:


  • Manchester, United Kingdom Touchpoint International Full time

    _**Ready to launch a rewarding career in the dynamic world of Customer Service? Are you at your best in a dynamic, fast-paced environment? If yes, an outstanding opportunity awaits you!**_ At TouchPoint International we're actively on the lookout for passionate individuals to join our team as Customer Service Representatives. We take immense pride in...


  • Manchester, United Kingdom Deuce Associates Full time

    **Customer Service Representative | Full Time Position Only** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, our client hires on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very...


  • Manchester, United Kingdom Deuce Associates Full time

    **Customer Services Representative | Full Time Position Only** **Manchester** **Full Training Provided** **Graduates & Career-Changers Welcome!!!** A background in customer service and or sales is preferred. However, we hire on attitude, passion and personality, so previous customer service or sales experience is not paramount! This is a very...


  • Manchester, United Kingdom Kent Recruitment Bureau Full time

    Manchester | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR35 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to...


  • Manchester, United Kingdom Winsearch Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This includes handling customer inquiries, resolving issues, and providing solutions to meet their needs.Key...


  • Manchester, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service RepresentativeLocation: Manchester AirportAbout the Role:We are seeking a Customer Service Representative to join our team at World Duty Free - WDF. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing product knowledge, and promoting sales...


  • Manchester, United Kingdom Winsearch Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Winsearch UK. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    About the roleThe Customer Service Representative will work closely with the Halls Team to provide a high standard, customer-focused reception and administrative service.The post holder will provide excellent and effective customer service to residents, guests, and visitors in the Residences and will develop and maintain efficient and effective...


  • Manchester, United Kingdom Comfort People Solutions Full time

    **Job Summary** Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...


  • Manchester, United Kingdom Comfort People Solutions Full time

    **Job Summary** Comfort People Solutions is looking for a customer service representative. A CSR will act as a liaison, provide product/services information and resolve any emerging problems that a customer might have with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately...


  • Manchester, United Kingdom Page Personnel Full time

    A market leading company offering flexibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: We provide innovative solutions and services, earning a strong market reputation. Join our dynamic team and be part of our customer-centric approach within the manufacturing and production industry. - Respond to...


  • Manchester, United Kingdom The Kay Group Ltd Full time

    Welcome to The Kay Group Ltd. We are currently seeking a Customer Service Representative to join our team in a dynamic retail environment.About the PositionThe Customer Service Representative role involves providing exceptional customer service, handling cash and card transactions, and working deliveries and general housekeeping. You will also be responsible...


  • Manchester, United Kingdom World Duty Free - WDF Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at World Duty Free - WDF. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, providing product knowledge, and driving sales growth.Key...


  • Manchester, United Kingdom One Manchester Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at One Manchester. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective issue resolution and communication.Key Responsibilities:Resolve customer complaints and issues in a timely and...


  • Manchester, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing foreign exchange transactions accurately and efficiently, and establishing relationships with...


  • Manchester, United Kingdom Malmaison Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Malmaison. As the face of our hotel, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming...