Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for managing new claims enquiries and providing exceptional customer service to our clients.
Key Responsibilities:
- Manage new claims enquiries via inbound or outbound calls to follow up on our customer's initial web enquiry
- Assess enquiries and look for potential opportunities for pursuing a claim
- Work to set key performance targets and ensure that all enquiries are handled in accordance with service level agreements and applicable regulations
Requirements:
- Previous experience as a Customer Service Advisor would be advantageous
- A commitment to delivering excellent customer service
- Computer literacy
- Target driven and able to successfully meet KPI measures
What We Offer:
- A competitive basic salary
- Weekly accrued bonus
- Perkbox membership – deals and discounts from over 1,000 household brands
- Quarterly company socials
- Casual dress down Fridays
- Modern office space close to local transport links
- Free fruit
About Us:
MMA-Digital is the digital marketing agency of choice for the legal sector in the UK, working with more than 100 law firms. We are a group of companies that are industry leaders in client lead generation – transforming customer acquisition through technology innovation.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you are passionate about delivering exceptional customer service and have a strong commitment to meeting targets, we would love to hear from you.
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