Customer Service Representative

4 weeks ago


Manchester, United Kingdom Manchester Metropolitan University Full time

About the role

The Customer Service Representative will work closely with the Halls Team to provide a high standard, customer-focused reception and administrative service.

The post holder will provide excellent and effective customer service to residents, guests, and visitors in the Residences and will develop and maintain efficient and effective administrative processes to support the business activities of the Residences.

About you:

We are looking for an enthusiastic, resilient, and motivated Customer Service Representative to support the ongoing development of the Commercial Services Department.

The role of the Customer Service Representative will be to support the delivery of customer services within our Halls of Residence. You will be the first point of contact for information and advice to customers, visitors, and staff, acting as a triage point and directing them to appropriate sources of information or relevant functions.

You will provide professional and efficient administrative services, supporting the Residential Team within the Halls of Residence. A flexible approach to work is required to enable the Residential Team to deliver a high-quality customer-focused service.

Working Arrangements:

The role will involve working on a rotating shift pattern, covering the following hours:

Monday – Friday 08:00 – 15:30

Monday – Friday 10:30 – 18:00

Monday – Friday 14:30 – 22:00

There is also the requirement to work 1 or 2 Saturdays per month for which you will receive a day in lieu.

This role attracts a Shift Allowance of £2,765.28.



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