Customer Service Representative

7 days ago


Manchester, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Virgin Media O2. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving complex customer queries in a timely and professional manner.

Key Responsibilities
  • Provide outstanding customer service to our TV, telephone, broadband, and mobile customers
  • Resolve complex customer queries and issues in a prompt and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge
What We Offer

As a Customer Service Advisor at Virgin Media O2, you will enjoy a range of benefits, including:

  • A competitive salary of £22,308 per year
  • 20% uplift for every hour worked on a Sunday
  • 20% uplift for every hour worked after 8pm, 7 days a week
  • 25 days' annual leave and your birthday off
  • An excellent pension scheme, matching up to 10%
  • Access to wellbeing benefits, including BUPA medical cover and critical illness cover
  • The option to buy and sell up to 5 days leave
Requirements
  • Ability to work some weekends (approximately 20% of your schedule)
  • Empathy combined with excellent communication and listening skills
  • Comfortable working in a fast-paced environment where the customer always comes first
  • Passionate about building great relationships with our customers
About Us

Virgin Media O2 is the UK's fastest broadband network and one of the nation's most-loved mobile brands. We are committed to providing more choice and better value to our customers while championing customer satisfaction.

We are an equal opportunities employer and welcome applications from diverse candidates. We are dedicated to removing bias and barriers for our people and candidates, and we build equity and inclusion into everything we do.



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