Senior Patient Systems Officer

2 weeks ago


London, United Kingdom North Middlesex University Hospital NHS Trust Full time

The Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. Liaison with senior users and supplier account managers to ensure prompt resolution to issues will be a key part of this role. Close work with Project/Programme Managers will be essential to ensure a good understanding of all projects relating to clinical systems and the progress and implications on the Patient Systems team of such work.
- To manage overall work packages for the Systems Management Team.
- To maintain relationships with senior supplier account managers and have regular service review meetings to track progress and discuss and work to resolve complex matters that have been escalated.
- To line manage Systems Management team including staff performance and disciplinary issues.
- To support the Advanced Patient Systems Officer with complex enquiries.

The Patient Systems team within the wider IT department at North Middlesex is responsible for user support for all Clinical systems in use at the Trust. Central to these systems is the core Patient Administration System, System C Careflow PAS which feeds a multitude of downstream specialist systems with patient information and includes a number of additional clinical modules such as ED, Theatres, Order Comms, Results Reporting and Maternity.

It is the responsibility of the Patient Systems Team to ensure all Clinical systems are managed on a day to day basis, monitoring service user issues and working with suppliers to resolve any system issues in line with service level agreements (SLAs).

Please see attached job description and person specification for more information about this position.



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