Lead Receptionist

2 weeks ago

London, United Kingdom London International Patient Services Full time

Job Overview:
We are looking for an experienced and enthusiastic lead receptionist to join our dynamic team. As the face of LIPS Healthcare, you will be an ambassador for our services offering both patients and consultants an excellent level of concierge and service. The main function of the role is to lead and support the clinical team to provide the highest standards of customer care. You will be responsible for the supporting the Clinic nurse managers in the day to day running of the clinic and reception which includes meeting and greeting customers, making bookings, scheduling and coordinating shifts

This role requires excellent communication abilities and a passion for providing high-quality customer service. Working within our Front of House Team, you will be the first point of contact for all Patients, Consultants and Visitors. This role is vital in providing a world class service to anyone attending LIPS Healthcare

About Us:
London International Patient Services (LIPS) redefine private healthcare with a visionary approach, blending retail excellence and comprehensive world class patient services.

Soon to be launching a new pharmacy and clinics in the iconic Battersea Power Station (London), capabilities are growing behind the scenes in our corporate and enabling functions.

This consultant led healthcare start-up is going to experience significant growth in revenues, headcount, services and facilities over the next few years, with aspirational targets projected to 2031.

Supervisory Duties:

- Provide leadership and guidance to the reception team, including training, mentoring, and performance management.
- Schedule and coordinate the work shifts of reception staff to ensure adequate coverage and efficient operations.
- Conduct regular team meetings to communicate updates, share feedback, and address any issues or concerns.
- Serve as a point of contact for reception staff, addressing inquiries, resolving conflicts, and providing support as needed.
- Operational Oversight:

- Oversee the daily operations of the front desk, ensuring adherence to established procedures and protocols.
- Monitor the flow of patients and visitors, optimising efficiency and minimizing wait times.
- Troubleshoot any issues or challenges that arise during the day, taking proactive measures to resolve them promptly.
- Conduct regular audits of reception processes and systems to identify areas for improvement and implement solutions accordingly.
- Patient Interaction:

- Handle escalated patient inquiries or complaints, demonstrating exceptional customer service skills and problem-solving abilities.
- Assist with complex appointment scheduling or billing inquiries, collaborating with other departments as needed to ensure resolution.
- Build rapport with patients and visitors, fostering a positive and welcoming environment within the clinic.
- Training and Development:

- Working with HR and training to develop and deliver training programs for reception staff to enhance their skills, knowledge, and customer service capabilities.
- Administrative Support:

- Assist with administrative tasks as needed, such as data entry, filing, and inventory management.
- Collaborate with the administrative and clinical teams to streamline processes and improve overall clinic efficiency.
- Prepare reports or presentations summarising key performance metrics, trends, and operational insights for management review.
- Quality Assurance:

- Monitor the quality of service provided by the reception team, conducting regular evaluations and implementing corrective actions as necessary.
- Ensure compliance with relevant healthcare regulations, privacy standards, and organisational policies.
- Participate in quality improvement initiatives aimed at enhancing the patient experience and optimising clinic operations.

Skills and Experience:

- Previous experience in a supervisory or leadership role within a hospitality, healthcare or hospitality setting.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively.
- Knowledge of medical terminology, procedures, and insurance processes.
- Confident leading a team and ability to be positive and professional in a fast-paced environment
- Previous administration or lead receptionist experience, preferably within a healthcare setting
- Proficient with Microsoft Word and Outlook with overall strong organisation skill

Person Specification

Qualifications and Training :Maths and English GCSE, Microsoft Office Packages competent

Skills : Great communication skills, Management skill, Attention to detail, Sales skills

Personal Qualities

Team Player: has the ability to multi-task, prioritise, problem solve and delegate within the clinic Relationships A highly engaging individual who can quickly build relationships with patients and colleagues.

Work ethic: A initiative-taker focused on completing tasks with a high level of accuracy.

Communication: An individual who enj

  • Lead Receptionist

    4 days ago

    London, United Kingdom Penrose Health Full time

    **Our Patients Need You!** **At Penrose Health, our mission is to provide the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives!** **Looking for a Lead Receptionist interested in joining our friendly, local GP surgeries in Deptford or...

  • Lead Receptionist

    5 days ago

    London, United Kingdom Colosseum Dental Ltd Full time

    **About The Role**: We are currently seeking a full-time Lead Receptionist with excellent communication and organisational skills to join the team at our busy Amelia Street Dental Practice based in Elephant & Castle. **Hours**: Monday - Friday - 08:30 - 17:30 **Benefits**: - Uniform - Health care cash plan - Pension scheme - Your birthday off! -...

  • Receptionist

    1 week ago

    London, United Kingdom Lunaria Partners Full time

    **Receptionist** An exciting opportunity has arisen at a leading intellectual property law firm for a receptionist to join their team in London. **The Firm** They are a highly-ranked firm of patent and trademark attorneys, providing a range of related services in the field of IP. The firm works across a wide range of industries, ranging from technology...

  • Receptionist

    4 days ago

    London, United Kingdom Pertemps Network Group Full time

    **Job Description**: A superb opportunity has arisen for you to be the first point of contact in this client facing leading investment firm. This firm is perfect for a receptionist who can go in and 'hit the ground running', whilst working in a team to ensure the smooth running of this office. As a receptionist, you will be the go-to person for any issues...

  • Receptionist

    6 days ago

    London, United Kingdom Signature Recruitment Full time

    Are you a fashion enthusiast? Would you thrive in a busy client facing environment? Signature Recruitment is thrilled to present a brand-new opportunity to join our client, a leading fashion events company. This role is on a full-time, permanent basis basedin Central London, as a Receptionist. **Receptionist Main Responsibilities**: - Greeting staff &...

  • Receptionist

    3 days ago

    North London, United Kingdom Three People Full time

    **Receptionist**: North London, London Permanent £25,000 - £27,000 230480 **_Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London_** **THE ROLE** As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality...

  • Receptionist

    1 week ago

    North London, United Kingdom Three People Full time

    **Receptionist**: North London, London Permanent £25,000 - £27,000 240538A **_Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4_** **THE ROLE** As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and...

  • Receptionist

    3 days ago

    North London, United Kingdom Three People Full time

    **Receptionist**: North London, London Permanent £25,000 - £27,000 240538 **_Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4_** **THE ROLE** As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and...

  • Receptionist

    6 days ago

    London, United Kingdom Three People Limited Full time

    Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4 THE ROLE As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients. As well as reception duties there will be some general office administration...

  • Receptionist

    1 day ago

    London, United Kingdom Signature Recruitment Full time

    Are you a fashion enthusiast? Would you thrive in a busy client facing environment? Signature Recruitment is thrilled to present a brand-new opportunity to join our client, a leading high fashion events company. This role is on a full-time, permanent basis, based in Central London as a Receptionist. **Receptionist Main Responsibilities**: - Greeting staff...

  • Receptionist

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Options for Recruitment Limited Full time

    Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4THE ROLEAs Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients. As well as reception duties there will be some general office administration -...

  • Receptionist

    23 hours ago

    North London, United Kingdom Options For Recruitment Full time

    Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4 THE ROLE As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients. As well as reception duties there will be some general office administration...

  • Term-time Only Receptionist for Leading Independent

    1 week ago

    London, United Kingdom Progressis Full time

    TERM-TIME ONLY Receptionist for Leading Independent School - Exceptional Culture - Job Reference 07/4307- Added : 09/11/2023- Expiry : 07/12/2023- £25,000 - £30,000 p/a (actual for term only)- London- Contract Type: PermA leading independent school in central London is seeking an enthusiastic, friendly and impressive Receptionist. - With gorgeous grounds...

  • Receptionist

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Crone Corkill Full time

    We are looking to recruit a Corporate Receptionist who prides themselves on their 5* customer service for a leading Insurance firm based in the City of London. The Receptionist will be based on the floor of the main office and be the first point of contact for the company for all employees and visitors to the office. They love employees who are upbeat,...

  • Receptionist

    4 days ago

    East London, United Kingdom Hireonline Full time

    **Receptionist - Private Clinic** **Harley Street, West End** An incredible opportunity for a Receptionist to join London's leading private clinic established in Harley Street. You will be reporting to the Practise Manager and working within a dynamic team. **The role of Receptionist**: - Answering all incoming phone calls - Patient facing - dealing with...

  • Receptionist

    3 days ago

    South West London, United Kingdom Blayze Group Full time

    Our client, who are one of the UK’s leading residential developers, are looking for an experienced Receptionist for their Head Office in South West London. The working hours for this role will be 08:00 - 17:00 and will be full time in the head office. Some of the duties will include: Receptionist: - Work closely with a partner Receptionist to manage a...

  • Corporate Receptionist

    3 days ago

    London, United Kingdom Val Wade Recruitment Full time

    **Corporate Receptionist, Management Consultancy Firm, London, Short Term Temp role, £14 p/h plus holiday pay.** Our client, a leading management consultancy, requires a receptionist. This is a short term temporary role. Main duties of this Receptionist role are: - Maintaining a professional and polished front of house - Meeting and greeting all...

  • Receptionist for leading education business

    5 hours ago

    London, United Kingdom Direct Recruitment Full time

    Exciting opportunity for a well-presented, proactive and highly capable Receptionist to join this leading global education business. The company This leading education business comprises a network of nurseries, schools, colleges and other educational programmes focused on providing the brilliant foundations for life through education. With key sites...

  • Temporary Receptionist for a Leading Creative Media Company

    Found in: beBee S GB - 3 weeks ago

    London, United Kingdom Love Success Full time

    Temporary Receptionist for a Leading Creative Media Company Our client, a leading media company in the heart of London's vibrant landscape, is on the lookout for a remarkable receptionist to join their team for an ongoing assignment. This temporary role offers a unique opportunity to become the welcoming presence of our client's dynamic workplace, greeting...

  • Receptionist

    3 days ago

    London, United Kingdom Austin Rose Full time

    Firm: Top 100 US Accounting firm - Workload: Reception - Location: London - Salary: £22,000 - £24,000 Are you currently working in hospitality or retail and looking for a change in sector? Our client, a leading Accounting firm are seeking a receptionist to join their team. In this role you will be providing exceptional front of house and reception...