Patient Navigator
3 weeks ago
**_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._**:
**Location**:Harley Street Clinic
**Contract**:Permanent and full time 37.5 hours/week
**Salary**:Competitive _depending on experience and skills _
**Employment Package**: We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.
Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.
**About the Role**
Are you passionate about working in healthcare and ready to advance your career and work in a thriving and supportive workplace?
HCA Healthcare UK has an exciting opportunity for a Patient Navigator to join our dynamic team.
As a Patient Navigator, you will be responsible for the coordination of patient appointments and activity related to patient tests, including bloods, cardiac, lung function and diagnostic tests within The Harley Street Clinic. You will also be responsible for delivering a five-star service and guiding the patient through the HCA pathway to ensure a seamless booking experience.
ROLES & RESPONSIBILITIES
- To act as point of contact for patients, consultants, referrers where diagnostic tests are required - liaising with all parties as required
- Liaising with patients and insurers in relation to PMI cover
- Providing advice and support to self-funding patients in respect of cost of diagnostics
- Building working relationships with HCA diagnostic departments within the Tristar location
- To liaise with business office staff regarding pre-authorisation of tests, changes to scheduled tests and late booking for pre-authorisation to be processed
- To assist patient flow and timelines in liaison with the respective department where tests will be carried out
- To manage telephone calls, communicating professionally and efficiently with staff, patients as well as redirecting calls as necessary in a timely manner
- To ensure patients and staff are kept informed of any delays and proactively manage situations
- To ensure appropriate forms are completed by the requesting Consultant for the tests required
- To store pre-completed forms in advance of the test in an appropriate location and send electronic copy to the relevant department prior to the test
- Coordinate and lead on service and activity audits for example: waiting times for tests, time taken for next available appointment
- To ensure that all systems are accurately updated in the process
What we are looking for:
Essential
- Excellent communication and organisational skills
- Ability to build and positively manage important relationships
- Confident and professional attitude
- Resourceful attitude, taking initiative to overcome barriers, identify pragmatic workarounds and to deliver under pressure
- Pro-active able to work independently without supervision
- Punctual with excellent time management
- Good team player with a willingness to provide support to other members of the team
- Have an awareness and understanding of cross cultural needs
- Experience liaising with the managers and staff at all levels
- Computer literate with strong proficiency in MS Office
- To accept and observe the need for strict confidentiality
Desirable
- Understanding of Private Healthcare market and private funding mechanisms
- Understanding of Meditech System
- Experience liaising with Private Medical Insurance companies
If you would like to join HCA Healthcare UK as a Patient Navigator and be part of an organisation shaping a healthier tomorrow, we invite you to apply.
LI-JA1
-
Patient Pathway Navigator
15 hours ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeThe Patient Pathway Navigator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for...
-
Patient Care Navigator
2 days ago
London, United Kingdom The Lewisham Care Partnership Full timeJob summary The nature of the Care Navigator role involves shift work and includes either an early start time or a late finish time ( start or finish -6/ hrs per shift) The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange...
-
Patient Care Navigator
1 month ago
London, United Kingdom The Nelson Medical Practice Full timeThe Nelson Medical Practice is a modern practice based in Wimbledon Chase and has an exciting opportunity for a Patient Care Navigator to join our team. This is a great opportunity to work in an innovative and fast expanding GP Practice in Merton. We are passionate about providing high quality patient centered care to our 31,000 patients. We are looking for...
-
Band 4 - Vascular Studies Patient Navigator
1 month ago
London, United Kingdom Royal Free London NHS Foundation Trust Full timeThe post-holder will provide administrative support to the Vascular Studies Department. This involves working closely with patients, the Vascular Studies team members and other colleagues within the hospital including other healthcare scientists, doctors, nurses, allied health professionals, and patient pathway navigators. The post-holder will be a key part...
-
Receptionist / Patient Healthcare Navigator
16 hours ago
London, United Kingdom Omnes Healthcare Full timeJob Details Receptionist / Patient Healthcare Navigator £22000 FTE Flexible shift and working options available We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient...
-
Patient Navigator Sact Service
15 hours ago
London, United Kingdom London North West University Healthcare NHS Trust Full timeFull time 37.5 hours per week 09:00 - 17:00 An exciting opportunity has arisen for an enthusiastic and highly motivated individual to join the Chemotherapy Day unit at Northwick Park Hospital as a Patient Navigator for the SACT Service - The post holder is an integral part of the chemotherapy nursing team and is responsible for coordinating the care of...
-
Receptionist / Patient Healthcare Navigator
16 hours ago
London, United Kingdom Omnes Healthcare Limited Full timeJob summary Job Details Receptionist / Patient Healthcare Navigator £23,;FTE We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with...
-
Care Navigator
1 week ago
London, United Kingdom Central London Healthcare Full time**Care Navigators play an important role within a PCN (Primary Care Network) to proactively work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Navigators are based in GP practices and provide support to patients and GP...
-
Care Navigator
7 days ago
London, United Kingdom Central London Community Healthcare NHS Trust Full timeThe Merton Case Management Service works to a unique model that recognises that there are varied and complex determinants that indirectly or directly impact on health and well-being. The team uses a wide range of interventions to address these determinants; working closely with both statutory and non-statutory community providers to improve quality of life,...
-
Care Navigator
7 days ago
London, United Kingdom Central London Community Health Trust Full timeJob summary The Merton Case Management Service works to a unique model that recognises that there are varied and complex determinants that indirectly or directly impact on health and well-being. The team uses a wide range of interventions to address these determinants; working closely with both statutory and non-statutory community providers to...
-
Care Navigator
1 month ago
London, United Kingdom Clerkenwell Medical Practice Full timeAre you looking for a new career challenge or growth? Would you like your role to make a difference in a local community? Do you wish to be a part of a team that is caring and dedicated to their patients and each other? If yes - **join our team, join the NHS family.** We are looking for an enthusiastic individual, who is keen to learn and take on new...
-
Community Navigator
1 month ago
London, United Kingdom Camden and Islington NHS Foundation Trust Full time**Job overview** - Friendly, positive and good at getting on with all kinds of people? - Skilled and experienced at supporting people with being part of their community, including people with mental health conditions? - Good at connecting people and finding local resources and activities? If so, a job as a Community Navigator may be for you. These...
-
Care Navigator
1 month ago
London, United Kingdom The Bridge Renewal Trust Full time**Care Navigator (Frailty Service)** **Salary**:£26,265 - £29,417 per annum + 6% pension **Hours**:36 hours per week **Based at**:Various GP Surgeries as assigned **Contract**: Two years (possible extension) **Closing date**:13 February 2023, 12 noon **Interviews**:17 February 2023 The Bridge Renewal Trust, in partnership with the NHS, are...
-
Care Navigator
4 weeks ago
London, United Kingdom The Bridge Renewal Trust Full time**Care Navigator (Frailty Service)** **Salary**:£26,856 - £30,079 per annum + 6% pension **Hours**:36 hours per week **Based at**:Haringey Multi Agency Care & Coordination (MACC) Team **Contract**: Two years (possible extension) **Closing date**:12 Midday, Monday 26 February 2024 **Interviews**:Week commencing 4 March 2024 The Bridge Renewal Trust,...
-
Gp Receptionist
7 days ago
London, United Kingdom Manor Brook Medical Centre Full timeWe are seeking a GP receptionist / Navigator to join our friendly team. Your main roles will be answering the telephone, booking appointments, checking patients in for their appointment, dealing with patient enquiries. Navigating patients into the correct service when requesting an appointment (training will be provided). Applicant will need to have...
-
Radiotherapy Cancer Support Navigator
7 days ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeAs a Radiotherapy Cancer Support Navigator you will be responsible for supporting your Manager in ensuring that our service users' needs are met throughout the whole of their Private Radiotherapy pathway. This post requires a person to demonstrate both excellent clerical and organisation abilities as well as kind and compassionate patient facing skills...
-
Patient Advisor
1 month ago
London, United Kingdom Kilburn Park Medical Centre Full timeJob Advert Kilburn Park Medical Centre is looking for an enthusiastic Patient Advisor to join their expanding team. **Duties**: - Greet, receive and direct patients. - Give completed prescriptions to patients, checking the name and address. - Deal with general telephone enquiries. - Process appointment requests by patients, both in person and over the...
-
Band 4 Clinical Assessment Service Navigator
17 hours ago
London, United Kingdom Royal Free London NHS Foundation Trust Full timeWe are looking for an individual to join the Urology Department to manage and maintain general urology diagnostic pathways. The role of the Urology CAS / Pathway Navigator is to work as part of the Urology team here at the Royal Free London Sites to ensure that all administrative functions for patients from the time of GP referral to the time of discharge...
-
Macmillan Cancer Navigator
3 weeks ago
London, United Kingdom Imperial College Healthcare NHS Trust Full timeJob summary As a leading UK Academic Health Science Centre, we at Imperial College Healthcare NHS Trust pride ourselves on being at the cutting edge of innovation and service development and delivering world class clinical are seeking enthusiastic and motivated professionals to join the Macmillan Cancer Navigator Service, a telephone based support...
-
Patient Care Navigator
5 days ago
London, United Kingdom First 4 Health Group - Stratford Village Surgery Full timeJob summary To assist in the day-to-day running of the organisation providing administrative, clerical, and reception support to the practice team. The person appointed will demonstrate the ability to multitask, good timekeeping, organisation, efficiency, professionalism, and the ability to work both independently and as part of a team whilst...