Patient Advisor
9 months ago
Job Advert
Kilburn Park Medical Centre is looking for an enthusiastic Patient Advisor to join their expanding team.
**Duties**:
- Greet, receive and direct patients.
- Give completed prescriptions to patients, checking the name and address.
- Deal with general telephone enquiries.
- Process appointment requests by patients, both in person and over the telephone.
- Record messages for staff, including doctors and nurses.
- Record requests for home visits and repeat prescriptions.
- Extract patient files for surgeries, house calls and routine enquiries.
- File paperwork in the relevant patient file.
- Input patient information on computer, including under templates.
- Be able to navigate correctly on Emis Web
- Have a working knowledge of the telephone system, during and after hours.
- Attending weekly briefings
**Experience required**:
- Ideally, previous medical reception experience
- Excellent administration and communication skills
- Problem solver
- Ability to show patience, empathy and diplomacy when required and to be able to work under pressure.
**Personal characteristics**:
- Confident, approachable, organised, well-spoken and presented.
- Need to have an empathetic nature and the ability to remain calm in a crisis is essential
- Effective decision maker
- Good initiative and proactive problem-solver
- Friendly, approachable and self-motivated
- Good attention to detail and high level of accuracy
- Copes well under pressure
- Adaptable to change and willing to go the extra mile
- Excellent team-player
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