Patient Liaison Officer

2 months ago


London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

To be the first point of contact for patient enquiries and patient bookings for services provided at Chelsea & Westminster's Fertility Unit, responsible for delivering an efficient and faultless customer experience in handling both inbound and outbound customer enquiries. To be specifically responsible for handling self-pay enquiries from the public and maximising the conversion of enquiries to out-patient appointments, tests and procedure packages To be responsible for utilising the Hospital Booking Systems (Cerner and Compucare) in order to carry out a variety of functions, including: Validating patient demographic details and updating as necessary Making, changing or cancelling outpatient appointments Updating computerised records of patient information in line with departmental and hospital policies and procedures. Understanding all information contained on the system to assist patients and staff with queries on the telephone. To deal with all enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, staff and the general public.



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