FV Patient Liaison Manager

1 month ago


London, United Kingdom SPAMEDICA LTD Full time €36,621

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Here at SpaMedica our purpose-built state of the art facilities are modern, first class and equipped with the latest technology. In 2018, SpaMedica became the largest NHS cataract surgery provider in the UK.

This role plays a pivotal part in delivering the highest standards of customer care and support throughout the Freedom Vision patient experience; right from first enquiry through to surgery/treatment and patient aftercare.

Freedom Vision is our private practice within SpaMedica, offered in multiple locations across the UK, Wales and Ireland. Freedom Vision offers the newest IOL technologies on the market today, and provides patient with life changing lens options for surgery that are unavailable in SpaMedica.

Location: Playle House 22 Tottenham Road, London N1 4BZ

Benefits for our Patient Liaison Manager:

  • Salary per annum - £36,621.00
  • 4 Bonuses paid per year : Performance related to team targets.
  • 37.5 hours per week Monday to Saturday (2 Saturdays per month)
  • Between the hours 8-6 with some evenings required.
  • 31 days holiday (Inclusive of bank holidays).
  • Recommend a Friend Award (£350 reward for both you and your friend).
  • Free Annual Flu Vaccination.
  • Contributory Pension Scheme.
  • Long service, employee recognition and appreciation awards.
  • Discounted benefits at a large selection of retailers/hospitality.
  • Training and development.
  • Free DBS.

Role and Responsibilities of our Patient Liaison Manager:

  • Coordinate all Freedom Vision activity at your site, ensuring that exceptional service is provided to all customers.
  • Monitor and follow up patient leads from all sources and work closely with the marketing team to ensure potential patients are engaged and understand the benefits of Freedom Vision.
  • Ensure that the patient experiences a smooth process via the Consultants, Surgeons and Optometrists to ensure the patient feels informed and confident in the service they receive.
  • Manage the pre-sales process, offering reassurance, and confidence, to the patient on the benefits of Freedom Vision.
  • Closely monitor the patient experience at each stage to ensure that customers feel that they are receiving the appropriate level of support and aftercare required.
  • Proactively engage and convert suitable patients throughout each stage of the customer sales experience.
  • Manage the Freedom Vision environment to ensure that the customer receives a "best in class" on each occasion.
  • Meet KPI targets set throughout specified stages of the patient pathway.
  • Flexible management of your time is required, including evening and weekends, to ensure that pre-sales and diagnostic process appointments are offered at times convenient to our patients.
  • Record accurate patient data and records for all CQC and clinical governance requirements.
  • Travel in the region to other sites.

Experience and Qualifications:

  • Understanding of how to represent the Freedom Vision brand and its values
  • Experience of delivering service excellence to customers/patients
  • Understanding of sales process and sales targets
  • Exceptional time management
  • Private healthcare experience
  • Caring and empathetic nature
  • Good personal presentation
  • Patient administration system knowledge
  • Optics experience
  • Highly IT literate and quick to learn new software systems
  • Diagnostics experience

Please click apply to express your interest.

#J-18808-Ljbffr

  • London, United Kingdom SpaMedica Full time

    Here at SpaMedica our purpose-built state of the art facilities are modern, first class and equipped with the latest technology. In 2018, SpaMedica became the largest NHS cataract surgery provider in the UK.This role plays a pivotal part in delivering the highest standards of customer care and support throughout the Freedom Vision patient experience; right...


  • London, United Kingdom SPAMEDICA LTD Full time €36,621

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Here at SpaMedica our purpose-built state of the art facilities are modern, first class and equipped with the latest technology. In 2018, SpaMedica became the largest NHS cataract surgery provider in the UK. This role plays a pivotal part in delivering...


  • London, United Kingdom SPAMEDICA LTD Full time €36,621

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Here at SpaMedica our purpose-built state of the art facilities are modern, first class and equipped with the latest technology. In 2018, SpaMedica became the largest NHS cataract surgery provider in the UK. This role plays a pivotal part in delivering...


  • London, United Kingdom SPAMEDICA LTD Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Here at SpaMedica our purpose-built state of the art facilities are modern, first class and equipped with the latest technology. In 2018, SpaMedica became the largest NHS cataract surgery provider in the UK. This role plays a pivotal part in delivering...


  • London, United Kingdom HCA Healthcare UK Full time

    **_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._** **Location**: 47 Nottingham Place, Marylebone, London, W1U 5 LZ **Contract**: Permanent & full time - 37.5 hours/week - varied shift pattern **Salary**: Competitive _dependent on skills & experience_ **Employment...


  • London, United Kingdom HCA Healthcare UK Full time

    **Job Title**:Patient Liaison Officer **Location**:London **Full time **37.5 hours per week **Shifts Pattern**:Between 8am and 8pm - on Rota (to include 1 in 5 weekends) **Fixed Term Contract** **Salary: Up to** We’re looking for a **Patient Liaison Officer** to join our Concierge team based in Marylebone, London. Our medical concierge service offers a...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    We are looking to recruit a highly motivated and enthusiastic individual to the post of Private Patient Liaison supervisor to lead and develop the private liaison team at Chelsea and Westminster. Working flexibly the post holder will ensure that they provide a gold standard, patient focused service at all timesWe are looking for someone who is motivated,...


  • London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    We are looking to recruit a highly motivated and enthusiastic individual to the post of Private Patient Liaison supervisor to lead and develop the private liaison team at Chelsea and Westminster. Working flexibly the post holder will ensure that they provide a gold standard, patient focused service at all times We are looking for someone who is motivated,...


  • London, United Kingdom UME Full time

    Job Advert **Job title: Patient Liaison Officer** **Reporting to: Bookings Supervisor** **Location: 17 Harley Street, London** **Salary: £28,000 per annum** **About us**: Located in London's premier medical district and most iconic addresses, UME Health offers exceptional outpatient and diagnostic services in the areas of Cardiology, Orthopaedics,...

  • Patient Liaison

    5 days ago


    London, Greater London, United Kingdom Cadogan Clinic Full time

    OUTPATIENT LIAISONOur multi award-winning clinic is looking for a talented Outpatient Liaison, to join our friendly and highly regarded team, providing exceptional patient-centered care. With the ability to multi-task, you will be dedicated, organised and efficient; able to deliver an outstanding patient experience using your exceptional customer service,...


  • London, United Kingdom The Phoenix Practice Full time

    Job summary We are looking for receptionists with excellent communication skills. Previous experience of working in a GP surgery is desirable. (Training will be given to the right applicant). The successful candidate will join a busy GP Practice. As the first point of contact, this role is integral to our approach to patient care, both face to face...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    International and Private Patients Liaison Officer Guys and St Thomas’ has ambitious plans to develop its private patient services and improve processes to support patient care and significantly increase income. This post is an exciting opportunity to join the International and Private Patients service working alongside clinicians and patients to provide...


  • London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    International and Private Patients Liaison OfficerGuys and St Thomas' has ambitious plans to develop its private patient services and improve processes to support patient care and significantly increase income. This post is an exciting opportunity to join the International and Private Patients service working alongside clinicians and patients to provide a...


  • London, United Kingdom Phoenix Practice Full time

    Overview: **Duties**: - Greeting and dealing with all patients and visitors to the surgery in a polite and courteous manner at all times, and redirect them to check in system on arrival when attending clinics or appointments or onto computer if problems arise with the check in system. To follow procedures for patients that arrives 15 minutes late to rebook....


  • London, United Kingdom Phoenix Practice Full time

    Overview: **Duties**: - Greeting and dealing with all patients and visitors to the surgery in a polite and courteous manner at all times, and redirect them to check in system on arrival when attending clinics or appointments or onto computer if problems arise with the check in system. To follow procedures for patients that arrives 15 minutes late to rebook....


  • London, United Kingdom Step Ahead Full time

    V2.1 July 2011 **PART A**: JOB DETAILS **JOB TITLE**: Senior Patient Liaison Assistant AFC BAND: Band 3 HOURS: 37.50 DIRECTORATE: Scheduled Transport Services DEPARTMENT: Patient Transport Services REPORTING TO: Customer Service Manager ACCOUNTABLE TO: Communications Team Leader BASE: As Advertised **PART B**: JOB SUMMARY Responsible for the planning of...


  • West London, United Kingdom Community Ambulance Service Full time

    **Position: Patient Liaison Assistant** **Location: St. Mary's Hospital (Imperial College Hospital)** **Salary: £11.95 per hour** **Hours per week: Full time - 45 hours per week, Monday to Friday.** This is a front-line position where you will be dealing with patients and teams from the hospital, both face to face and over the phone. It is a very...


  • London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    The Private Patient Liaison Officer Middle East is responsible for providing an excellent liaison services to support both existing and new relationships with local Embassies and Health Offices who refer patients for private medical care and/or treatment at Guy’s and St Thomas’ NHS Foundation Trust. The Private Patient Liaison Officer will deliver an...


  • London, United Kingdom The London Clinic Full time

    Details Patient Liaison Admissions Officer Vacancy type Experienced ...


  • London, United Kingdom The London Clinic Full time

    Details Patient Liaison Admissions Officer Vacancy type Experienced ...