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Patient Liaison Assistant
2 weeks ago
**Position: Patient Liaison Assistant**
**Location: St. Mary's Hospital (Imperial College Hospital)**
**Salary: £11.95 per hour**
**Hours per week: Full time - 45 hours per week, Monday to Friday.**
This is a front-line position where you will be dealing with patients and teams from the hospital, both face to face and over the phone. It is a very fast-moving environment. Therefore, you will need to be able to keep calm under pressure, remain professional and think clearly when the service is busy.
You will be involved in checking patients in ready for travel, responsible for the welfare of patients in the waiting area, dealing with CAS Ambulance Care Assistants and any other situations that may occur. You will need to have a pro-active can-do attitude and a strong team ethos.
**Responsibilities**:
- Front desk patient interaction
- Building relationships with wards
- Dealing with patient questions
- Liaise with control over patients travel
- Using our transport computer system
- Working as part of a team
- Being friendly and helpful
- Contact patients who have been delayed
- Moving and assisting patients as required
- Attending bed meetings
- Filling in incident reports
- Assisting with patient complaints
**Personal Performance Indicators**:
- Interaction with patients
- Interaction with hospital teams
- Interaction with CAS employees
- Picking up issues and avoiding delays
- Giving accurate information
- Working well as part of the team
**Competences**:
- To drive the highest quality patient care
- To have an excellent relationship with the hospital teams
- Ability to work under pressure in a challenging operational environment
- Good IT skills
- Great interpersonal skills
- Willing to learn new skills
- Ensure company policies and procedures are adhered to at all times
- Excellent communication skills
- Professionalism and integrity towards clients and colleagues
**Salary**: £11.95 per hour
Expected hours: 45 per week
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
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