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Bookings Administrator

2 months ago

Telford, United Kingdom A.T. Brown (Coaches) Ltd Full time

A.T. Brown are over 100 years old and are the largest and best known Coach Operator in the Telford area. Since 2021 they have been part of the Award Winning Lakeside Coaches group (The largest independent operator in Shropshire and the West Midlands) who have a group fleet of 120 coaches and 150 staff and are on an exciting journey as they grow together.

**This is a part time position over 2 to 3 days per week, tuesdays are essential, other days are negotiable. Thought maybe given to those requiring a term time only role.**

**Duties**
- Assist the Business Manager in administration of the Telford office under your own guidance when needed.
- Present all booking enquiries to the Director for pricing and then promptly turnaround quotes to customers.
- Communicate effectively and work collaboratively with the General and Operations Managers.
- Convert accepted quotations to confirmed bookings and process all necessary documentation including invoicing and receipts.
- Monitor the scheduling diary to maximise resource utilisation and exploit obvious efficiencies.
- To deal with client queries prior to booking and also post sales events such as lost property and feedback.
- Perform associated clerical and administrative tasks such as filing, data entry, and record keeping
- Deal with the administration of our home to work and home to school contracts; parental, service user and account holder queries.
- Maintain a professional office environment and ensure adherence to company policies and procedures

**Requirements**:

- Proven experience in an administrative or office based role, sales and reservations based would be helpful
- Must be able to manage own workload
- Strong team player
- Excellent communication skills, both written and verbal
- Proficient in clerical and administrative tasks
- Knowledge of office procedures and practices
- Familiarity with transport/travel industry or the local geography a bonus but not essential
- Organisational skills with the ability to multitask and prioritise work effectively

**Job Types**: Part-time, Permanent

**Salary**: From £12.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Work Location: In person

Application deadline: 22/01/2024