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Train Service Controller

4 months ago

Peterborough, United Kingdom GB Railfreight Full time

Overview:
We are currently seeking a Train Service Controller to join our Control Team in Peterborough. This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve customer requirements for punctuality, reliability and service quality.

The Control department is a 24/7, 365 days of the year operation. You can expect to be rostered for 12 hour shifts which include days, nights, weekend and bank holiday working.

**Responsibilities**:

- Communication of plan revisions and other information throughout GB Railfreight, its customers and contractors.
- Supporting the Duty Control Manager & TOPS/Fleet controller with attribution of Level One TRUST Delay Data detailing initial causes of the incident and further monitoring of TRUST delay incidents to ensure reactionary delays are dealt with correctly.
- Liaise with the Duty Control Manager, Engineering Team or Contractor and Network Rail in the event of a train failure or defect to establish the most effective course of action to be taken to minimise disruption, in conjunction with GBRf OSM 120 “Defective On-Train Equipment”. Advise GB Railfreight customers as appropriate, and keep the customer informed of developments
- Coordinate and liaise with the Duty Control Manager, Engineering and Operational on-call managers.
- Manage and control the booking-on arrangements and real-time resourcing of all Train Managers and groundstaff, including recording all reasons for plan deviation or extra hour allocation.
- Monitor traction resources that are in service ensuring that any deviation is fully assessed to ensure most economic use of available traction, with mínimal effects on maintenance plans.
- Work in conjunction with all areas of the business to deliver GBRf business safely, and in the most cost effective way.
- Work with Contract Managers to deliver services where they run late.

Qualifications:
The salary on offer for this position is £51,691 which incorporates a shift allowance.

We are looking for individuals with the below qualifications and qualities:

- Experience within a Control enviornment
- Strong IT skills
- GCSE in Maths and English, or equivalent
- Confident and proactive
- High attention to detail
- Interpersonal skills with ability to communicate effectively at all levels.
- The ability to remain calm under pressure
- Strong organisational skills
- Time management skills

Desirable Skills
- Railway planning experience
- Geographical knowledge
- Experience in a rail industry environment

You will also be offered the following:
Healthcare package - Healthcare cover for a range of operations for you and a partner living at the same address as well as cover for a number of health care facilities for you and your dependents including consultations, scans, counselling, optical, dental, and therapy treatments.

Cycle to work scheme - Salary sacrifice scheme for bicycle purchase twice a year.

Denplan scheme - Salary sacrifice scheme for you and your partner.

Online Benefits Portal - Offering hundreds or discounts at nationwide retailers.

Training Platform - Providing you with an online learning facility and the opportunity to develop your career at your leisure.

Our Values

Professionalism - Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture

Support - We look after our people and they in turn are encouraged to look after each other

Communication - The transparency of our is business is valued by our colleagues and customers

Trust and Empowerment - We believe that openness and honesty make for the best relationship because it leads to trust and confidence

Enjoyment - Taking pleasure in coming to work at GBRf is actively encouraged right from the top