Document Control Assistant
7 months ago
We are looking for a new **Document Control Assistant** to join the **Document Control **team, based in our **Peterborough** office.
Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.
**Document Control Assistants** form the **Document Control Team** who are responsible for processing incoming post for the entire firm via the centralised digital mailroom based in Peterborough. This includes opening, sorting, scanning and electronically distributing large volumes of incoming post. Also preparing outgoing post, as well as some general administrative duties within the LSO.
**Document Control Assistant**s are also the first point of contact for greeting clients, visitors and deliveries, part of the role is to create an excellent first impression, providing a welcoming and professional environment, and delivering high quality customer service.
**Document Control Assistants** will need to be organised, able to work in a fast-paced environment, prioritise tasks, learn new skills and be able to work in a team or individually to ensure all post is processed daily.
We work Monday to Friday 9am - 5pm, offering 26 days holiday, plus Bank Holidays, Pension, Company Events and a commitment to Training and Development opportunities. Due to the nature of this position, it is fully office based.
This role involves but is not limited to:
Opening post, sorting, scanning, separating original documents and distributing mail from the digital mailroom tool
Processing outgoing post including letters and parcels, using Royal Mail PPI system, Click & Drop or couriers as appropriate
Dealing with colleague queries on mailroom
Greeting clients and visitors, maintaining a professional approach
Accepting/processing client documentation
Certifying ID documents
General admin duties
Receiving deliveries into the office and distributing accordingly
Providing refreshments for clients and meetings
Covering holidays and sickness of team members
Arranging courier/parcel deliveries and collection when required
Training new members of the team as necessary
**Requirements**:
A professional, flexible and reliable attitude and approach
Strong organisational skills
Presentable appearance
Customer focus with a proactive “can do” attitude
Strong communication skills & ability to communicate at all levels and across all departments
Able to work within a team as well as independently
Able to demonstrate initiative, strong work ethic and ability to problem solve
Ability to prioritise workload
Acute attention to detail
Willingness to learn new skills and adapt to change
Have a good understanding of the Microsoft office and ability to learn use of case management systems
**Company Core Values**:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.
**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
**Integrate**: Bring together people and systems into a cohesive force.
**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.
**Job Types**: Full-time, Permanent
Pay: £21,840.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
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