Document Control Assistant

8 months ago

Peterborough, United Kingdom Taylor Rose MW Full time

Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.

Document Control Assistants form the Document Control Team who are responsible for processing incoming post for the entire firm via the centralised digital mailroom based in Peterborough. This includes opening, sorting, scanning and electronically distributing large volumes of incoming post. Also preparing outgoing post, as well as some general administrative duties within the LSO.

Document Control Assistants are also the first point of contact for greeting clients, visitors and deliveries, part of the role is to create an excellent first impression, providing a welcoming and professional environment, and delivering high quality customer service.

You will need to be organised, able to work in a fast-paced environment, prioritise tasks, learn new skills and be able to work in a team or individually to ensure all post is processed daily.

Our working hours are Monday to Friday, 9am - 5pm, offering 26 days holiday plus Bank Holidays. Due to the nature of this position, we can only offer as fully office based.

**This role involves but is not limited to**:

- Opening post, sorting, scanning, separating original documents and distributing mail from the digital mailroom tool
- Processing outgoing post including letters and parcels, using Royal Mail PPI system, Click & Drop or couriers as appropriate
- Dealing with colleague queries on mailroom
- Greeting clients and visitors, maintaining a professional approach
- Accepting/processing client documentation
- Certifying ID documents
- General admin duties
- Receiving deliveries into the office and distributing accordingly
- Providing refreshments for clients and meetings
- Covering holidays and sickness of team members
- Arranging courier/parcel deliveries and collection when required
- Training new members of the team as necessary

**Requirements**:

- A professional, flexible and reliable attitude and approach
- Strong organisational skills
- Presentable appearance
- Customer focus with a proactive “can do” attitude
- Strong communication skills & ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic and ability to problem solve
- Ability to prioritise workload
- Acute attention to detail
- Willingness to learn new skills and adapt to change
- Have a good understanding of the Microsoft office and ability to learn use of case management systems

**Company Core Values**:
**Aspire**:To challenge convention, an entrepreneur with energy for change. To be the best we can be.

**Innovate**: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

**Integrate**: Bring together people and systems into a cohesive force.

**Commit**: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.

**Job Types**: Full-time, Permanent

Pay: £21,840.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Free fitness classes
- On-site gym

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work authorisation:

- United Kingdom (preferred)

**Location**:

- Peterborough, PE1 5DD (preferred)

Work Location: In person

Reference ID: JTDAMPET

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