Customer Service Training Specialist

2 months ago


Peterborough, Peterborough, United Kingdom Activate Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Training Specialist to join our team at Activate Group Limited. As a key member of our Academy Training Team, you will be responsible for delivering high-quality training programs to our new team members, ensuring they are equipped with the skills and knowledge needed to excel in their roles.

Key Responsibilities
  • Deliver Induction Training: Design and deliver comprehensive induction training programs for new team members, ensuring they understand our company values, policies, and procedures.
  • Develop Training Content: Create engaging and interactive training materials, including presentations, videos, and online modules, to support the development of our team members.
  • Collaborate with Stakeholders: Work closely with department heads and other stakeholders to identify training needs and develop solutions that meet those needs.
  • Assess Training Effectiveness: Evaluate the effectiveness of our training programs and make recommendations for improvement.
  • Support Upskilling: Assist in the development of upskilling programs to support the growth and development of our team members.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner.
  • Training and Development Experience: Have a proven track record of delivering high-quality training programs and developing training materials.
  • Analytical and Problem-Solving Skills: Be able to analyze training needs and develop solutions to meet those needs.
  • Collaboration and Teamwork: Be able to work effectively with stakeholders to identify training needs and develop solutions.
  • Adaptability and Flexibility: Be able to adapt to changing priorities and deadlines.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth and Development: Opportunities for career growth and development within the company.
  • Collaborative Work Environment: A collaborative and supportive work environment.


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