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Head of Client Services

3 months ago

Manchester, United Kingdom Blink Payment Full time

**Blink is here to shake things up. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution.**

At Blink, we continuously 'explore the possible' by constantly challenging convention, innovating and utilising the latest technology. We want to make keeping track of payments and getting paid as easy as possible for our clients.

We're here to help businesses overcome these core problems:
**Keeping track**
Struggling to keep track of all payments doesn't have to be a thing.

**Reducing risk**
Exposure to risk is part of the card payments landscape, but effective measures can be taken.

**One simple platform**
The time and inconvenience of using several payment interfaces are challenging. Blink is an all-in-one solution.

**Removing barriers**
If only one or two people understand your existing payment systems, your business is vulnerable.

**Boosting efficiency**
Chasing customers for payments is costing businesses time and money and can lead to cash flow issues.

**Customer convenience**
Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after.

Being able to run everything from one platform should feel smart and savvy. While getting paid should be quick, easy and secure for all types of businesses. We provide a unified flow, facilitating multiple payment options, in-depth reporting, customisation and account management in one platform.

Check out our website

**Salary: £45,000 - £55,000**

We are looking to appoint a Head of Client Services to lead the department and continuously look to optimize and improve efficiencies across our
**client success, client support** and
**deployment functions**. The successful applicant will actively manage, coach and upskill team members to increase knowledge and skills so that we can provide the best possible service to our clients and ensure our client retention % is as high as possible.

**The Role**:

- Manage the Client Success, Client support and deployment teams
- Optimise client retention %
- Focus on improving processes, efficiencies and workflows
- Encourage and drive departmental collaboration
- Development and growth
- Report on key metrics of the teams and highlight areas to improve
- Ensure service levels are best in class.
- Problem solver
- Switched on
- Nothing is too much trouble
- Positive vibe

**BLINK**

**EXPLORE THE POSSIBLE**

**Payment Wizardry - The quick, easy and secure way to get paid