Head of Client Services

2 months ago


Manchester, United Kingdom PHMG Careers Full time

**Role**:Head of Client Services (Australian Market) - 12-month Maternity Cover
**Location**: Old Trafford, M16 0PQ
**Hours**:9.30pm - 6.30am (4 nights per week)
**Package**:up to £45,000 basic (£70,000 - £80,000 OTE)

As the Head of Client Services, you play a pivotal role in steering the performance and success of your market. A true leader, you navigate your team through strategic decisions, client interactions, and overall departmental direction with confidence and professionalism. Your macro-level perspective enables you to foresee the impact of external factors on your market, allowing you to adapt and lead effectively.
At the heart of the role is the management of a team of 14 Account Managers and Client Support Managers, each responsible for the day-to-day management of 300-400 client accounts. These accounts are made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless cross-functional working with our creative and engineering departments, they deliver top-quality productions whilst consulting on their clients' needs.

**Key Responsibilities**:

- **Strategic Leadership**: Make informed decisions about your team, clients, and strategic direction, setting a strong example as a visible role model for Client Services.
- **Adaptability**: Demonstrate flexibility in adapting plans as circumstances change, presenting with a motivational style that keeps the team engaged and motivated.
- **Outcome Focus**: Stay calm and focused on achieving objectives, delivering high-quality results, and overcoming obstacles. Analyse and adjust quickly in the face of challenges.
- **Effective Communication**: Clearly explain the 'why' behind any change, providing a vision of improvement and personal benefits for your team.
- **Data Proficiency**: Identify patterns in data, translating key performance indicators (KPIs) and metrics into a clear and simple 'data story.' Ask non-obvious questions to address underlying issues and mitigate risks.
- **Team Culture**: Emphasize team culture, showcasing PHMG values such as passion, hard work, continuous improvement, and investment in skills and personal development.

**Strategic Objectives and Responsibilities**
- **Visionary Leadership**: Act as the voice of Client Services for your region, equally comfortable with long-term strategy and hands-on client service. Create plans for future success and intervene when necessary for improvement.
- **Team Alignment**: Ensure the team align with your vision, acting on your behalf with a detailed understanding of your goals.
- **Market Knowledge**: Collaborate closely with Business Development Managers and Heads of Sales, sharing market knowledge and fostering mutual respect in line with PHMG's growth plans.
- **Data-Driven Decision-Making**: Report monthly on the health of your regional client base, making informed decisions based on data and insight.
- **Accountability**: Hold yourself accountable for role-modelling expected behaviours and values, leading with trust and integrity.
- **Excellence Everywhere**: Treat every account as a key account, demanding excellence in every aspect.

**Measures of success**:

- **Region Health Score**:Evaluate the overall health and performance of the region.
- **Region Churn Below Forecast**:Ensure client retention is in line with or exceeds forecasts.
- **Region Growth**:Drive sustainable growth within the region.

**What you'll get in return**:

- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity - the PHMG Foundation
- Dedicated Employee Assistance Programme

**About PHMG**:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track - strengthening their business identity in the most memorable, emotive way.

LI-ET1


  • Head of HSEQ

    3 weeks ago


    Manchester, United Kingdom Elliot Marsh Head Hunting Partners Full time

    Our client has an exciting opportunity for a Head of HSEQ to join the team. Location: UK Wide – Hybrid Working Salary: £50K + Competitive Package Job Type: Full - Time, Permanent About The Company: Our client is leading multi-disciplinary engineering organisation that provides a range of services from engineering design and assessment, surveying and...


  • Manchester, United Kingdom PHMG Careers Full time

    **Role**:Head of Client Services (Australian Market) - 12-month Maternity Cover **Location**: Old Trafford, M16 0PQ **Hours**:9.30pm - 6.30am (4 nights per week) **Package**:up to £45,000 basic (£70,000 - £80,000 OTE) As the Head of Client Services for PHMG in Australia, you play a pivotal role in steering the performance and success of your market. A...


  • Manchester, United Kingdom Bridge of Hope Full time

    ** Job Title**: Client Services Executive **Salary**: Up to 25,000 per annum **Location**: Manchester **Do you have experience of working within a telephone based customer service role? Are you looking to work for a really successful business based in Manchester City Centre? If the answer is yes then The Recruitment Co. could be recruiting for the perfect...


  • Manchester, United Kingdom Bridge of Hope Full time

    ** Job Title**: Client Services Executive **Salary**: Up to 23,000 per annum **Location**: Manchester City Centre **Hours**: 09:00am - 17:00pm **Do you have experience of working within a customer service environment? Are you looking for a role within a business that offers great career opportunities? The Recruitment Co. are recruiting for one of our key...

  • Head of QA

    2 months ago


    Manchester, United Kingdom Client Server Full time

    Head of QA (Mobile Testing) *Remote / UK* to £130k Would you thrive within a hugely successful start-up where you'll be solving complex data problems in real-time? You could be part of a widely popular social media company with over 16 million daily users globally as their first dedicated data analytics hire. **Salary & Benefits**: Up to £130k salary...


  • Manchester, United Kingdom Bridge of Hope Full time

    ** Job Title**: Client Services Coordinator **Location**: Manchester City Centre **Salary**: Competitive (DOE) **Do you have experience of working within a direct fast paced customer service position? Are you looking for a new role within a successful and growing business based in the heart of Manchester City Centre?** **Responsibilities**: - Act in a...


  • Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...


  • Manchester, United Kingdom The University of Manchester Full time

    **About IT Services** IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. **The Team** Are you a seasoned professional in Service Design and Transition, with a passion for leading transformative initiatives...

  • Head of Service Design

    3 months ago


    Manchester, United Kingdom Capita IT Resourcing Full time

    **Simon Building, Manchester, ENG, MAN, GB, SK14 2BN** **Salary £68,857.00** - Head of Service Design. - My client is on the market looking for an experienced Head of Service Design who will be responsible for leading transformative initiatives within IT Service Management. As Head of Service Design you will play a pivotal part in overseeing the Service...

  • Head of Private Client

    2 months ago


    Greater Manchester, United Kingdom Realm Recruit Full time

    Full or part time (3-4 days) - Strong pipeline of work and business confidence - Hybrid working An established, regional law firm is looking for a Private Client Lawyer (qualified or non-qualified) with 7+ PQE (or equivalent experience) to join its successful team in South Manchester as Head of Department. This is a great opportunity for an experienced...

  • Head of Agency, Audio

    2 months ago


    Manchester, United Kingdom Global Radio Services Full time

    Head of Agency, Audio **Reporting of the **R**ole** Commercial Agency Director **Overview of job** The Head of Agency will be responsible for leading the agency team on all things audio. Fully responsible for revenue across Radio and expected to also drive revenue into DAX, partnerships and OOH. The Head of Agency and their teams will be responsible for...


  • Manchester, United Kingdom Bibby Financial Services Ireland Full time £28,000 - £32,000

    Client Services Manager - Hybrid RemoteBibby Financial Services Ireland is thrilled to announce a fantastic opportunity for a Client Services Manager to become a vital part of our organization. This position is offered on a full-time, permanent basis with a hybrid working model.Since our inception, we have been dedicated to supporting small and medium-sized...


  • Manchester, United Kingdom Client Full time

    Field Service Engineer (Forklifts / Heavy Plant) £40,000-£45,000 + Door to Door Pay + Overtime + Excellent Company Benefits Manchester, Bolton, Warrington, Huddersfield, Blackburn and Surrounding areas Are you a Field Service Engineer from a Forklift, Heavy Plant, HGV or REME background looking to take the next step in your career with an expanding...

  • Field Service Engineer

    2 months ago


    Manchester, United Kingdom Client Full time

    Field Service Engineer£35,000 - £38,000 (OTE +£40,000) + Overtime + Training + Van + Excellent Company BenefitsHome-Based (Multi-Hiring for Regions: Manchester, Liverpool, Blackpool, Preston, Lancaster)Are you a gas engineer looking to join the fastest-growing commercial laundry company in the UK offering industry-leading training and overtime to...

  • Head of Estates

    2 months ago


    Manchester, United Kingdom Consensus Head Office Full time

    **At Consensus we love what we do - supporting people with learning disabilities, autism and complex needs. If you are as passionate as we are about helping people to lead and enjoy their lives and you want to make a difference every day, then this may be the job for you. We are an award winning team and we are looking for people with a big heart and who...

  • Service Engineer

    1 month ago


    Manchester, United Kingdom Client Full time

    Service Engineer (Electrical) £35,000 - £40,000 + Door 2 Door Travel, +Overtime (c£55k ote), +Training, 33 days holiday, Bonus, PensionField based: covering North West (Ideally: Warrington, Manchester, Liverpool, Rochdale, Halifax, Leeds, Preston area)An excellent opportunity for an Electrically qualified Engineer from a manufacturing heavy...


  • Manchester, United Kingdom The University of Manchester Full time

    Original Thinkers Apply At Alliance Manchester Business School our motto is Original Thinking Applied. This informs everything we do, from ground-breaking research, to world-class teaching and learning. Our purpose is to enrich the lives of individuals, organisations and communities through education. Our Client Relations team are seeking to appoint...


  • Manchester, United Kingdom The University of Manchester Full time

    Join Our Team of Innovators At The University of Manchester, we are committed to fostering Original Thinking Applied, which drives our research and educational excellence. Our mission is to enhance the lives of individuals and communities through transformative education. We are looking for a skilled Client Relations Manager to enhance our...


  • Manchester, United Kingdom Clayton Recruitment Full time

    This is a fully office based role at the head office in Spinningfields, Manchester. Skills & Experience Required Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of the legal query. Display exemplary customer service skills and a sales-minded attitude. Adaptability and...


  • Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

    **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...