Client Services Executive

7 months ago


Manchester, United Kingdom Bridge of Hope Full time

** Job Title**:
Client Services Executive

**Salary**:
Up to 25,000 per annum

**Location**:
Manchester

**Do you have experience of working within a telephone based customer service role? Are you looking to work for a really successful business based in Manchester City Centre? If the answer is yes then The Recruitment Co. could be recruiting for the perfect role for you**

**Responsibilities**:

- To act in a professional and courteous manner at all times to maximise the client experience.
- To approach enquiries with a sales-minded attitude to identify opportunities in which my client can assist.
- To demonstrate extensive knowledge of the departments within my clients workplace and the type(s) of work that they primarily deal with.
- To communicate with clients regarding their legal queries and guide them to the appropriate department.
- To consistently obtain and process all essential client information accurately
- To ensure customer enquiries are picked up promptly by the relevant department, by seeking feedback on a regular basis.
- To maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations.
- To take personal responsibility to ensure that the client journey is as smooth and efficient as possible.

**The Person**:

- Ability to act as liaison between new clients and departments
- Display exemplary customer service skills and a sales-minded attitude.
- Adaptability and willingness to change in accordance with the needs of the firm and Client Services team.
- Applicants must have experience in telephone-based customer services.
- Meticulous attention to detail is essential.
- Professional and proactive approach to work.
- Experience of using Proclaim Case Management system would be advantageous, however full training will be provided.

**Please note that The Recruitment Co. are an equal opportunities employer**

**CPProfessional**

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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