Client Services Coordinator
8 months ago
** Job Title**:
Client Services Coordinator
**Location**:
Manchester City Centre
**Salary**:
Competitive (DOE)
**Do you have experience of working within a direct fast paced customer service position? Are you looking for a new role within a successful and growing business based in the heart of Manchester City Centre?**
**Responsibilities**:
- Act in a professional and courteous manner at all times to maximise the client experience
- Approach enquiries with a sales-minded attitude to identify opportunities in which my client can assist
- Demonstrate extensive knowledge of the departments within our client and the type(s) of work that they primarily deal with
- Communicate with clients regarding legal queries and guide them to the appropriate department
- Consistently obtain and process all essential client information accurately on internal systems
- Ensure customer enquiries are picked up promptly by the relevant department, by seeking feedback on a regular basis
- Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
- Take personal responsibility to ensure that the client journey is as smooth and efficient as possible
**The Person**:
- Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of the legal query
- Display exemplary customer service skills and a sales-minded attitude
- Adaptability and willingness to change in accordance with the needs of the firm
- Applicants must have experience in telephone-based customer services
- Meticulous attention to detail is essential
- Professional and proactive approach to work
**Please note that The Recruitment Co. are an equal opportunities employer**
**CPProfessional**
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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