Client Experience Coordinator

2 weeks ago


Manchester, United Kingdom CV-Library Full time
Client Experience Coordinator

We are seeking a highly motivated Client Experience Coordinator to join our Client Experience Team at CV-Library. The successful candidate will be responsible for providing exceptional client experiences by handling incoming telephone calls, evaluating requests, and allocating tasks accordingly. This will involve working closely with the team to ensure that all calls are answered promptly and efficiently, and that clients receive a high level of service.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. They will also be responsible for ordering flowers and hampers within established protocols and performing ad hoc project work as required. In addition, they will manage multiple inboxes, including H&S, SI's, CX, RR, and supporting Drift (web Chat), Sending Interflora.

We offer a competitive salary of £35,000 - £40,000 per annum, plus a range of benefits including 25 days' holiday, plus bank holidays, a day off on your birthday, a cash plan for you and your children, if any, and pension plan contributions after 5- and 7-years' service. We also offer a profit share scheme, a season ticket loan scheme, a cycle to work scheme, free on-site gym access, and more.
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