Client Care Coordinator

7 days ago


Manchester, United Kingdom Home Instead Full time

Job DescriptionThe Client Care Coordinator is responsible for writing care plans and risk assessments , attending service reviews and quality assurance meetings, auditing client records and taking all actions needed for the provision of outstanding care to our clients.
You will need to be able to develop excellent relationships with both clients and Care Professionals, creating client care plans and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes.
You will be expected to: Take client enquiries and attend client home visitsPrepare client records and write care plan and risk assessmentsAudit client records and take appropriate follow up actionsAttend service reviews and quality assurance meetingsSupport Care Professionals with in home visitsDevelop excellent relationships with both clients and Care Professionals, creating client schedules and records and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes.
Be responsive to changes in the care plan and liaise with relevant team members, updating records as necessaryProvide timely response to client requests and ensure they are constantly updated with new and changing informationProvide out of hours "on call" assistance on a rotational basis, a separate allowance is paid for thisSupport delivery of care visits in times of need which may include out of hoursQualificationsYou will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing 'superior' customer service.
You will have experience in delivering or managing /coordinating care planning and exceptional organisational skillsHigh levels of computer literacy with strong Word and Excel skillsA confident, 'can do' attitude with a genuine enthusiasm for working in a busy, deadline-driven team environmentA persuasive, responsive and professional telephone manner; a smiling personality and empathy for othersAn outstanding eye for detail and a 'right first time' attitudeThe ability to multi-task and prioritise conflicting deadlinesThe ability to make friends and influence peopleTo have pride in your work; the want to work 'above and beyond' and have high standards of commitment and achievement.Additional InformationIf you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.Salary £28,000 per annum to be discussed dependant on skills and experienceThe role is 40 hours per weekWe encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.
Home Instead South Manchester is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.



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