Group Head of Client Services

6 days ago


Manchester, United Kingdom Bristow and Sutor Group Full time
About Our Team

Bristow and Sutor Group's Operational Leadership Team is dedicated to delivering exceptional results, and we are seeking an experienced Group Head of Client Liaison to join our team.

Job Description

The successful candidate will be responsible for leading the Client Liaison team, developing strategies to enhance client satisfaction, and collaborating with cross-functional teams to drive operational excellence.

Key Accountabilities
  1. Client Onboarding: Develop and implement efficient onboarding processes to ensure seamless client integration.
  2. Service Delivery: Oversee the delivery of high-quality services to meet client expectations and exceed performance targets.
  3. Talent Management: Foster a culture of performance and talent development within the Client Liaison team, focusing on client requirements and career progression.
  4. Continuous Improvement: Analyze performance metrics and identify areas for process improvement to enhance overall efficiency and effectiveness.
Benefits
  • Basic Salary: Up to £70,000 per annum
  • Discretionary Bonus
  • Company pension plan
  • Company Life Assurance Plan
  • 25 days paid annual leave plus Bank Holidays
  • Cash Plan
  • Private Medical Insurance
  • On-Site Car Park


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