Group Manager of Client Services

1 week ago


Manchester, United Kingdom Bristow and Sutor Group Full time
About the Role

We are seeking an experienced professional to join our team as Head of Client Liaison. The successful candidate will be responsible for driving day-to-day post-sale operational engagement and support directly to clients, ensuring a positive client experience and high-quality service delivery. Key responsibilities include:

  1. Appointing and leading a client liaison team to deliver exceptional client service.
  2. Developing strategies for future client journey enhancements and staying abreast of new best practices and technologies.
  3. Providing input to new business development and reviewing contracts, bids, and tender content to ensure Bristow and Sutor Group's value proposition is effectively communicated.
  4. Ensuring compliance with FCA 'treating customers fairly' guidelines and relevant statutes and regulations.
  5. Establishing a culture of performance and talent development within the team, aligned with client requirements.

Able to work collaboratively with internal departments and provide ultimate escalation points for client-related calls or complaints, the ideal candidate will possess strong analytical skills, ability to convert complex data into actionable plans, and a positive attitude with flexibility and adaptability.



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