Client Services Manager
3 weeks ago
Bibby Financial Services Ireland is thrilled to announce a fantastic opportunity for a Client Services Manager to become a vital part of our organization. This position is offered on a full-time, permanent basis with a hybrid working model.
Since our inception, we have been dedicated to supporting small and medium-sized enterprises (SMEs) and currently assist over 9000 businesses globally. Our commitment to fostering growth and success for businesses of all sizes is what sets us apart in the industry.
What We Offer:
- Comprehensive private healthcare coverage for you and your family
- Robust company pension plan
- A diverse array of flexible benefits, including gym memberships, technology options, and health assessments
- Access to an online wellness platform
- Exclusive discounts from various businesses
- 25 days of annual leave, increasing with tenure, with options to buy or sell additional days
- Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme
Key Responsibilities:
As the Client Services Manager, you will lead a team of Client Executives, ensuring high levels of engagement and performance. Your leadership will be crucial in:
- Delivering exceptional service to all clients, business centers, and colleagues while minimizing risk
- Assessing risk and performance through sampling and coaching team members for improvement
- Conducting regular one-on-one reviews to enhance team performance and productivity
- Mitigating bad debt and risk situations by monitoring team activities and ensuring adherence to key processes
What We Seek:
Our ideal Client Services Manager will possess:
- Experience in credit control, office environments, and customer service
- Strong communication skills, excellent customer service orientation, and meticulous attention to detail
- A proactive approach to supporting change initiatives within the team to enhance business performance
If you are interested in this opportunity, we encourage you to consider joining our team at Bibby Financial Services Ireland.
We are committed to providing support throughout the recruitment process and welcome any requests for adjustments.
Please note that we do not work with agencies.
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