Home Ownership Housing Officer

3 months ago

Andover, United Kingdom Aster Group Full time

We are looking for an experienced and customer focused individual to join the Home Ownership Team as a Housing Officer. You’ll be based in Hampshire and the role will cover Hampshire, Oxfordshire, Berkshire, Sussex and Surrey.

This role is a fast-paced customer facing position, with a varied workload and strong collaboration across the Customer Services teams.

Our goal is to provide a seamless housing management experience for our customers, providing great customer focus in whatever we do. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.

**What you’ll be doing**

As a Housing Officer you will be responsible for all aspects of lease and estate management in a defined geographical area. You will work closely with our colleagues in Housing, Asset Management Service Charges, to ensure our customers have a coordinated and consistent service and act as specialist by training and advising colleagues as required on leasehold management. You’ll be liaising with a variety of audiences including customers, shareholders and external agencies and partners.

**About you**

We are looking for someone with a housing management background who has a clear passion for customer experience, resilient, and has a demonstrable “can do” attitude.

You will need strong communication skills and a solutions-focused approach with a desire to achieve the best outcome for our customers as well as Aster.

You will have knowledge and/or experience of housing law including as well as experience of tenancy and estate management and enforcement. You will have a demonstrable record of delivering excellent customer service and experience of working in a customer facing environment.

Excellent administration and organisational skills, with an ability to prioritise effectively and manage your own demanding workload is a requirement for this position.

You must have a full, clean driving licence and access to a vehicle for work purposes. You will be making visits and carrying out estate inspections across the counties and on occasion will be required to attend team meetings in other regions. It’s expected that you’ll be completing your visits on average one day per week, so you’ll be free to decide whether you wish to work from home or join the team for a work together day in the office for the rest of the week.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.

  • Senior Home Ownership Housing Officer

    4 months ago

    Andover, United Kingdom Aster Group Full time

    Are you an experienced housing team leader who enjoys a challenge? **What you’ll be doing** You will be leading a team of Home Ownership Housing Officers, working across a defined area. Using a strong supportive leadership style, you’ll coach the team to provide a consistent, quality service. There’s lots to do. This will require you to be at the...

  • Senior Home Ownership Housing Officer

    3 months ago

    Andover, United Kingdom Aster Group Full time

    Are you an experienced housing team leader who enjoys a challenge? **What you’ll be doing** You will be leading a team of Home Ownership Housing Officers, who between them cover Dorset and Hampshire as their region. Using a strong supportive leadership style, you’ll coach the team to provide a consistent, quality service. There’s lots to do. This...

  • Marketing Officer

    2 weeks ago

    Andover, United Kingdom Aster Group Full time

    Are you a dynamic and proactive marketer with a passion for new build homes?We are looking for a talented Marketing Officer to join our team and help us drive our marketing efforts to new heights. If you have a knack for making informed decisions, building relationships, and creating engaging content, we want to hear from you!You’ll join the team as a...

  • Temporary Housing Portfolio Officer

    3 months ago

    Andover, United Kingdom Aster Group Full time

    We have an opportunity for a six month fixed term contract to become a Temporary Housing Portfolio Officer in Hampshire. This is a role that wears many hats. You’ll be working closely with the local authority in the Test Valley area to help place often vulnerable customers into temporary housing. There are approximately 100 properties in the portfolio and...

  • Home Move Coordinator

    5 months ago

    Andover, United Kingdom Aster Group Full time

    Do you consider yourself a great solution finder with strong customer service skills?Our Home Move team could be your next move. As a Home Move Coordinator you’ll be working with our customers to help find them a new home.The role will support a project that is just beginning, working closely with colleagues in Strategic Asset Management. You could look...

  • Property Investment Officer

    3 months ago

    Andover, United Kingdom Aster Group Full time

    Do you have experience working with asset management data? Where the assets are homes and buildings in communities? If you do and you’re looking for a change, keep reading. As a Property Investment Officer, you’ll have quite a varied day. You’ll be supporting the Programme Manager to produce and deliver a robust investment programme, which will...

  • Care Home Administrator

    3 months ago

    Andover, United Kingdom Coate Water Care Co. Ltd Full time

    **Job description** Care Home Administration 9am-5pm -Monday - Friday £13.20ph - 40 hours per week. Coate Water Care are seeking an Administration Assistant to support the Home Manager with a full range of reception, administrative and basic finance activities to ensure the Home runs smoothly. Often the first point of contact for enquiries, you’ll...

  • Support Worker

    3 months ago

    Andover, United Kingdom All Care Full time

    **Support Worker - Extra Care Housing Scheme** **Andover** **30 hours per week, permanent** **£11.44 per hour weekdays** **£11.80 per hour weekends** As one of the largest care providers in Europe, we are passionate about providing the very highest levels of service to our clients and ensuring that we offer a great place for our staff to work! We are...

  • Deputy Care Home Manager

    3 months ago

    Andover, United Kingdom Aster Group Full time

    The Offer As a Deputy Manager with Enham Trust (Michael House), you will fully support the Senior Care Home Manager in the running of the care home and deputise in their absence. Providing effective management and supervision of a great team, you will lead with passion and enthusiasm to ensure the service is well run. You will promote positive outcomes for...

  • Security Officer

    3 months ago

    Andover, United Kingdom Mitie Full time

    **_Join us and help deliver the exceptional, every day._** **Job Overview** Mitie has a great opportunity for a Receptionist to join the Total Security Management Team; the Receptionist will be based with one of our prestigious customers. This is a permanent role reporting into the site supervisors. Pay Rate £10.90 Mon - Fri (8 hours shift) **Main...

  • Service Officer

    3 months ago

    Andover, United Kingdom GIOS Tech Full time

    We are hiring for **Service Officer (Drills / Exercises / Combat -Training)** **Location : Hybrid - 1-2 days per week in Andover Office** - Prior expertise with planning and resource allocation for training activities - Should be able design the different training levels (individual, team, squad etc.) and the types of exercises conducted at each level. - Be...

  • Neighbourhood Officer

    3 hours ago

    Andover, Hampshire, United Kingdom Aster Group Full time

    About the RoleWe are seeking a skilled and experienced Neighbourhood Officer to join our team at the Aster Group. As a key member of our housing team, you will play a vital role in providing an effective and flexible landlord service to our customers, building strong and supportive communities.Key ResponsibilitiesManage properties and tenancies, addressing...

  • Neighbourhood Officer

    2 months ago

    Andover, United Kingdom Aster Group Full time

    . Are you looking for a new challenge in housing, working with our communities? We are looking to recruit a Neighbourhood Officer to our Hampshire team. **What you’ll be doing** You’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you’ll...

  • Internal Communications Partner

    2 weeks ago

    Andover, United Kingdom Aster Group Full time

    We exist to have a positive impact in our communities. Our Internal Communications team plays a vital role in connecting our colleagues and enabling them to help achieve our vision that everyone has a home.  As our Internal Communications Partner you’ll work with our Internal Communications Lead within our wider Employee Experience and Culture team to...

  • Office/health & Safety Administrator

    3 months ago

    Andover, United Kingdom cloudpay Full time

    CloudPay is looking for a reliable Office/Health & Safety Administrator to be responsible for overseeing and coordinating daily administrative operations to ensure organisational effectiveness and efficiency. Your role involves managing office resources, supervising, and implementing policies and procedures within the UK Office and globally support the...

  • Neighbourhood Officer

    8 hours ago

    Andover, United Kingdom Aster Group Full time

    Are you looking for a new challenge in housing, working with our communities?  We are looking to recruit a Neighbourhood Officer to our Hampshire team, working in and around the Andover area.What you’ll be doingYou’ll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in.With a...

  • Senior Procurement Administrator

    3 months ago

    Andover, United Kingdom Correct Contract Services Ltd Full time

    **Job Purpose**: Provides office-based services for the procurement department using our bespoke management system (Protean) following company procedures and policies. Ordering of materials for tradesmen based on both programmed and reactive work streams and liaising with other stakeholders in the business on the progress. **Duties**: - Works within the...

  • Security Officer

    3 months ago

    Andover, United Kingdom OCS Full time

    **Job Reference: SEC/JC/17-06/1203** **Job Title: Security Officer** **Location: Site Based** **Site Address: Andover** **Postcode: SP10 5AF** **Pay Rate: £11.72** **Hours per week: Variable Shift Rota - 07:00 - 19:00, 19:00 - 07:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the...

  • Customer Accounts Advisor

    4 months ago

    Andover, United Kingdom Aster Group Full time

    Are you a passionate and enthusiastic individual looking for a new challenge, as joining the customer accounts team would be a great move. The team provide an efficient and supportive arrears management service to our customer’s so you'll be able to bring your excellent customer service skills with you. **What you’ll be doing** As a Customer Accounts...

  • Practice Support Advisor

    3 months ago

    Andover, United Kingdom Simplyhealth Full time

    Simplyhealth is a 150-year-old business with an amazing heritage and history of changing healthcare in the UK. We’re continually modernising, as reflected by the recent award to B-Corp status; something that is very important to our customers and to our people. We have 2 million customers across our Health and Dental products and with an ever-increasing...