Customer Accounts Advisor

7 months ago

Andover, United Kingdom Aster Group Full time

Are you a passionate and enthusiastic individual looking for a new challenge, as joining the customer accounts team would be a great move.

The team provide an efficient and supportive arrears management service to our customer’s so you'll be able to bring your excellent customer service skills with you.

**What you’ll be doing**

As a Customer Accounts Advisor, you will support and work alongside the Customer Accounts Officers. You’ll be responsible for assisting in pursuing low level rent arrears as well as, sewage and recharge debts. You’ll work with our customers in processing their refunds.

You will also be responsible in liaising with the Local Authorities regarding housing benefit claims and processing any housing benefit overpayments. With a focus on achieving positive outcomes, you’ll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further.

**About you**

You will be someone who is committed to delivering excellent customer service who will establish, develop and maintain effective working relationships with our customers, external agencies and colleagues.

You’ll have excellent communication skills, both written and verbal, and have a good eye for detail and accuracy when presenting information. You’ll be proficient in the use of IT including Microsoft Office suite and CRM databases.

You’ll need to have a flexible approach to meet the needs of our customers, including local and regional travel. You’ll need to have a UK driving licence and access to your own vehicle for work purposes. Ideally you’ll attend the office once a week to meet with the team, work collaboratively with the wider housing teams and to complete tasks, you can decide whether you wish to work from home at other times or split your week between home and the office.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

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