Customer Resolutions Advisor

3 months ago

Andover, United Kingdom Stannah Full time

We have a fantastic opportunity for a **Customer Resolutions Advisor** to join the Customer Care team, based at our site in Andover. This will be a blend of home and office work after your Initial training period.

Opening hours for the Customer Care centre are Monday to Friday 08:00 - 20:00 and 09:00 - 17:00 over the Weekend. Working hours are worked on a rota basis and will include some weekends.

As a **Customer Resolutions Advisor** you will help customers with problems or queries and take your time to get to understand each customer to get a solution that they, and Stannah are happy with. At Stannah you will go the extra mile to delight your customers.

To be successful in the role you will be a confident written and verbal communicator with a friendly and positive approach. You must enjoy challenges have have the ability to prioritise and organise your own workload.

A background in Customer service or Customer Complaints is desirable.

**Responsibilities**:

- Dealing with any ‘customer’ queries from the day their lift is installed onwards. The customer can range from the end user to the installing engineer, contracted tradesperson helping to install the lift or a family member of the end user of the lift.
- You will investigate the query or complaint to come to a solution for the customer. This will often involve working with the wider Stannah teams (such as the manufacturing, accounts and warehouse teams) to determine how best Stannah can resolve the customer problem or complaint.
- On the customer’s installation day, if there is a problem at the customer site which may delay installation and negatively impact the customer, you will work with the engineers and tradespeople on the site to ensure that the installation does not fail or get delayed or aborted. This could involve you doing many things from urgently dispatching parts through to negotiating other solutions with the customer on the phone
- Having investigated any query or complaint and determined potential solutions, you will communicate with the customer to ensure that the Stannah promise of excellent customer service is always upheld
- You will accurately record your work on Stannah’s customer system to ensure a full record of communication is held along with any actions and agreements documented
- You will offer and negotiate customer discounts where appropriate and where necessary escalate this decision to a senior

**Company Information**:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

**Benefits Include**:

- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Company Sick Pay
- Enhanced maternity and paternity provision
- Free parking

alljobs

  • Customer Resolutions Advisor

    4 months ago

    Andover, United Kingdom Stannah Full time

    We have a fantastic opportunity for a **Customer Resolutions Advisor** to join the Customer Care team, based at our site in Andover. This will be a blend of home and office work after your Initial training period. Opening hours for the Customer Care centre are Monday to Friday 08:00 - 20:00 and 09:00 - 17:00 over the Weekend. Working hours are worked on a...

  • Denplan Customer Advisor

    4 months ago

    Andover, United Kingdom Simplyhealth Full time

    **About The Role**: *** Simplyhealth is a 150-year-old business with an amazing heritage and history of changing healthcare in the UK. We’re continually modernising, as reflected by the recent award to B-Corp status; something that is very important to our customers and to our people. We have 2 million customers across our Health and Dental products and...

  • Customer Support Advisor

    2 months ago

    Andover, United Kingdom GEM Product Solutions Ltd - TA GEM Personnel Full time

    Customer Support Advisor Building Products & Supplies MerchantLocation:Andover, HampshireSalary:Starting at £26,000 PA - £30,000.00 (Dependent upon Experience) Contract Type:PermanentWorking Hours:Monday Friday, 7:30 am to 5:30 pm (1 Hour Unpaid Break)Role SummaryAs Customer Support Advisor your role is to care for existing customers, providing excellent...

  • Customer Support Advisor

    2 months ago

    Andover, United Kingdom GEM Product Solutions Ltd - TA GEM Personnel Full time

    Customer Support Advisor Building Products & Supplies MerchantLocation:Andover, HampshireSalary:Starting at £26,000 PA - £30,000.00 (Dependent upon Experience) Contract Type:PermanentWorking Hours:Monday Friday, 7:30 am to 5:30 pm (1 Hour Unpaid Break)Role SummaryAs Customer Support Advisor your role is to care for existing customers, providing excellent...

  • Customer Service Advisor

    4 months ago

    Andover, United Kingdom Attega Group Ltd Full time

    **Customer Service Advisor** **£13.44 per hour** **Andover** **Full Time | Temporary to Permanent** **Monday to Friday 9am - 5pm** **Do you enjoy helping customers and have communication skills?** **Are you immediately available or have little notice?** **Attega Group **is currently partnering exclusively with our client in recruiting a customer...

  • Customer Service Advisor

    4 months ago

    Andover, United Kingdom TS Group International Full time

    **Customer Service Advisor - Part Time** **£16,081.00** **Andover** **Part Time - Permanent - Monday to Friday 9.30am -2.30pm** **Do you enjoy helping customers and have communication skills?** **Attega Group **is currently recruiting a customer service advisor to join the team. In return, we are offering a salary of **£**16,081 PA plus 25 days annual...

  • Customer Service Advisor

    4 weeks ago

    Andover, United Kingdom Attega Group Ltd Full time

    Temporary customer service advisor £24,468.28 per Annum   Andover Full Time | Temporary 30th October start date  Monday to Friday 9am – 5pm   Do you enjoy helping customers and have communication skills? Are you immediately available or have little notice? Attega Group is currently partnering exclusively with our client in recruiting a...

  • Customer Service Advisor

    3 weeks ago

    Andover, United Kingdom Attega Group Ltd Full time

    Temporary Customer Service Advisor £13.44 per hour / £24,468.28 per annum   Andover Full Time | Temporary | 30th September start date  Monday to Friday | 9am – 5pm   Do you enjoy helping customers and have communication skills? Are you immediately available or have little notice? Attega Group is currently partnering exclusively with our...

  • Customer Service Advisor

    4 weeks ago

    Andover, United Kingdom Attega Group Ltd Full time

    Temporary customer service advisor £24,468.28 per Annum  Andover Full Time | Temporary 30th October start date Monday to Friday 9am – 5pm  Do you enjoy helping customers and have communication skills?Are you immediately available or have little notice?Attega Group is currently partnering exclusively with our client in recruiting a customer service...

  • Customer Service Advisor

    1 day ago

    Andover, United Kingdom CV-Library Full time

    Temporary Customer Service Advisor £13.44 per hour / £24,468.28 per annum   Andover Full Time | Temporary | 30th September start date  Monday to Friday | 9am – 5pm   Do you enjoy helping customers and have communication skills? Are you immediately available or have little notice? Attega Group is currently...

  • Christmas Customer Advisor

    3 months ago

    Andover, United Kingdom Boots Full time

    Summary Job Reference: - 218710BR Andover, Chantry Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Andover, Chantry Centre store. Available shift patterns: 12-6 mon to fri **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Accounts Advisor

    4 months ago

    Andover, United Kingdom Essential Employment Full time

    **Customer Accounts Advisor needed in Andover Paying £13.88 per hr ref 5240905** **Full time hours on a temporary basis** - Undertake a range of duties, such as chasing accounts with low level arrears, pursuing garage, sewage and recharge debts. - Dealing with customer refunds and housing benefit overpayments. - Updating housing benefit entitlements. - You...

  • Technical Advisor

    3 months ago

    Andover, United Kingdom Forst Full time

    **Job Title**:Technical Advisor **Location**: Based in Andover, Hampshire **Contract type**: Permanent **Hours per week**: Full-time **Salary**: £30-34k **Reporting to**:Först Assist Supervisor **Job Purpose**: Först is a brand driven by energy and passion. We are a family, a winning team of like-minded individuals who exist to produce more than...

  • Customer Advisor

    4 months ago

    Andover, United Kingdom Boots Full time

    Summary Job Reference: 231102BR - Job Reference: 2 3 1 1 0 2 B R Andover, Chantry Centre Fixed Term Various Hours Available **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s...

  • Customer Care Advisor

    3 months ago

    Andover, United Kingdom Pure Cremation Full time

    **Customer Care Advisor - At Need** **Salary**: £31,506.23 per year **Benefits**: Pension, Health contributory Cash Plan, Death in Service, free on site parking **Location**: West Way, Andover. Full time working to rota. Excellent communication skills both written and verbal. A good telephone manner and the ability to easily explain what we do and...

  • Customer Care Advisor

    4 months ago

    Andover, United Kingdom Pure Cremation Full time

    **Customer Care Advisor - At Need** **Salary**: £29,270 per year **Benefits**: Pension, Health contributory Cash Plan, Death in Service, free on site parking **Location**: Andover Full time working to rota. Excellent communication skills both written and verbal. A good telephone manner and the ability to easily explain what we do and don't do. The...

  • Customer Care Advisor

    4 months ago

    Andover, United Kingdom Pure Cremation Full time

    **Customer Care Advisor - At Need** **Salary**: £30,440.80 per year **Benefits**: Pension, Health contributory Cash Plan, Death in Service, free on site parking **Location**: Andover Excellent communication skills both written and verbal. A good telephone manner and the ability to easily explain what we do and don't do. The ability to record...

  • Trainee Customer Advisor

    4 months ago

    Andover, United Kingdom The Recruiters Room Full time

    **Trainee Customer Advisor (Insurance)**: - **Andover**: - **£20,000-£25,000**: - **Permanent** Our client based in Andover is looking for a well-presented and professional Customer Consultant, to hand-hold customers, through their journey of purchasing the correct insurance product to suit their needs. Your earning potential increases as you...

  • Customer Support Advisor

    2 months ago

    Andover, United Kingdom Rich Products Corporation Full time

    PURPOSE STATEMENT Provides technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve machine performance and customer satisfaction.The role...

  • Practice Support Advisor

    4 weeks ago

    Andover, United Kingdom Simplyhealth Full time

    Practice Support Advisor (6 month FTC)Andover Head Office / hybrid£25,000 + £600 flexible benefits pot + pension + healthplan + 36 days holiday + hybrid workingAre you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our...