Temporary Housing Portfolio Officer

4 months ago

Andover, United Kingdom Aster Group Full time

We have an opportunity for a six month fixed term contract to become a Temporary Housing Portfolio Officer in Hampshire.

This is a role that wears many hats. You’ll be working closely with the local authority in the Test Valley area to help place often vulnerable customers into temporary housing. There are approximately 100 properties in the portfolio and you’ll be responsible for viewings, receiving nominations, housing management, community visits, ASB and customer accounts. So your existing housing management experience will be really important to this role to make it successful.

You’ll meet with the Resettlement Team of the local authority on a fortnightly basis, discussing current nominations, any issues and concerns. You may become involved in child protection cases so being confident to perform the required role will be a must.

**About you**

You’ll be able to bring your varied housing management skills and experience to the role. You will be able to demonstrate previous experience working with vulnerable and challenging customers.

You will be a great communicator, able to build strong relationships quickly so that you can retain a good working partnership with the local authority.

You will be thorough in your process and a confident CRM user, keeping strong records and knowing when to include others in your discussions.

You’ll typically work with the local authority virtually, but you will need to be out and about in the community for visits so having access to a vehicle and a full UK driving licence will be required.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

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