Customer Service Administrator

2 months ago


London, United Kingdom Aitch Group Full time

**Purpose**

The Customer Service Administrator is responsible for following company processes and procedures to meet administration and deal progression SLA’s. Provide exceptional customer care for all vendors in the company’s pipeline. Demonstrate excellent attention to detail when assisting vendors with Property Information Forms and ID verification processes. Provide support to the sales and operational teams by carrying out administrative office duties and deal progression tasks. Uphold a positive and friendly company image by acting as the first line of contact to customers, external suppliers, and partners via the telephone.

**Duties**

**Core Duties**
- Maintain a thorough understanding of deal progression processes
- Proactively offer insights and process improvement suggestions to the Operations Manager
- Complete tasks in line with company targets
- Build excellent relationships with all vendors in our pipeline & maintain high levels of vendor care
- Demonstrate finesse and multi-tasking capabilities when welcoming new vendors into the pipeline
- Assist Vendors with signing electronic agreements & completing solicitor Property Information Forms
- Diligently complete identification checks
- Introduce conveyancing services & outline key benefits
- Be naturally curious, elicit key information from sellers and comment on deal viability
- Record key data accurately in the CRM
- Competently organise multiple workloads

**General Duties**
- Answer inbound phone calls
- Complete CRM data error reporting on open deals, fix inaccuracies & send feedback to sales team
- Offer feedback to Operations Manager to improve deal progression processes
- Interact with directors and carry out their requests
- Perform ad hoc administrative tasks to support Sales and Operations teams

Knowledge of Property Sale & Purchase Processes; Prior Office Administration Experience; Strong Attention to Detail; Ability to Work Without Supervision; Excellent Time Management Skills; Exceptional Communication and Customer Service Skills; Technical Skills Including Proficiency with Microsoft Office Programs; Strong Prioritisation and Organisational Skills; Ability to Handle Confidential Information; Strong Record Keeping Skills.

**Salary**: £24,500.00-£27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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