Customer Service Administrator
7 months ago
Join our client’s dynamic team as a Customer Service Administrator, where you'll play a crucial role in the day-to-day operations of their Express Customer Services Department. As part of a collaborative team, you'll provide essential administrative support, ensuring seamless communication and efficient resolution of customer queries.
**Key Responsibilities**:
- Handle and resolve track and trace queries efficiently.
- As a customer service administrator, you will run reports and monitor overseas Agents to ensure timely deliveries.
- Fulfill customer requests for documentation accurately.
- Provide shipment updates and accurate information to customers.
- As a customer service administrator, you will update the system with tracking data.
- Undertake any other reasonable tasks as required.
**Qualifications and Experience**:
- Exceptional customer service skills.
- Good and accurate data entry skills.
- Excellent communication skills both written & verbal.
- Knowledge of MS Office - including outlook and excel.
- Ability to work on own initiative, and experience of troubleshooting.
- Completion of Aviation Security Certificate Level CO - Training provided
**Hours**: 37.5 hours per week
Monday - Friday 12:00 pm - 20:30 pm (flexible with working hours)
**Salary**: £23000 - £25000 pa depending on experience + shift pay
**Location**:Heathrow Airport
We look forward to welcoming you to our client’s customer service administrator team
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- London Heathrow Airport (required)
Work Location: In person
Reference ID: Customer Service Administrator
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