Customer Service Specialist

5 days ago


London Heathrow Airport, United Kingdom DB Schenker Full time

The purpose of the role is to provide an efficient and proactive Import service to all customers, overseas partners and related service providers and to deliver all aspects of Import operations with exceptional customer service.
- Interact with UK customer & overseas offices to arrange Import shipments.
- Utilising ProCarS to produce Import documentation in line with company procedures.
- Providing customs clearance instructions to the Import production team.
- Job file invoicing and Cost control.
- Ensure all queries and complaints are investigated and responded to promptly both from external internal customers and suppliers. Support sales and CSM with customer visits if requested.



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