Customer Success Specialist

1 week ago


London, United Kingdom Customer Management Resourcing (CMR) Full time

**Customer Success Specialist (Contractor)**

**Salary: £180-200 day rate Inside IR35**

**Duration: 6-12 months**

**Hybrid Working (Central London)**

We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services and Customer Service? Then this will be a fantastic opportunity for your career development working beside an industry leader in Wealth Management.

**Key Responsibilities**:

- Taking high-volume inbound enquiries regarding personal investment - including ISAs and Pensions.
- Communicate optimally with clients and third parties keeping them informed of change/issues.
- Collaborate closely with contracted third party on service delivery.
- Handle client data for internal recordkeeping purposes. Produces management information and internal updates on client activity.
- Assess client needs, expectations and behaviours as a basis for recommending service enhancements.
- Identify areas for improvement across internal and external processes and services that may or may not be customer impacting.

**Key Requirements for Consideration**:

- A minimum of 4 years’ experience with Financial Services Customer Service.
- Experience handling Pensions and Personal Investment products desired but not essential.
- Ability to provide outstanding levels of customer service at all times.
- Experience of adhering to regulatory requirements.
- Ability to work and adhere to SLA’s

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months

**Salary**: £180.00-£200.00 per day

**Benefits**:

- Casual dress
- Company events

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London



  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Give A Grad A Go Full time

    Salary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...


  • London, United Kingdom Give A Grad A Go Full time

    A great starting salary of £28,000 - £30,000 - Fully supported hybrid working, with a fantastic office based in White City - Competitive pension, work perks & health scheme **Company profile - Marketing Tech Firm** In this Customer Success Specialist role in London, you will be joining an exciting MarTech firm using their direct-to-consumer Marketing tool...


  • London, United Kingdom Zayo Group Full time

    Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...


  • London, United Kingdom AlphaSense Full time

    **About AlphaSense**: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company...


  • London, United Kingdom AlphaSense Full time

    About AlphaSense:AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings,...


  • London, United Kingdom AlphaSense Full time

    About AlphaSense:AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings,...


  • London, United Kingdom Reorg Research Full time

    **Reorg** **Working at Reorg** Reorg hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that’s as high-performing as it is human. Among other perks, Reorg employees enjoy...


  • London, United Kingdom Informa Tech Full time

    Company Description At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating and...


  • London, United Kingdom Reorg Research Full time

    **Working at Reorg** Consistent with our growth, Reorg hires innovators and trailblazers across the globe to drive our business and our incredible corporate culture alike. Our core values - **Action Oriented**, **Customer First Mindset**, **Effective Team Players**, and **Driven to Excel** - define an organizational ethos that’s as high-performing as it...


  • London, United Kingdom Hintsa Performance Full time

    **About us** Hintsa is a leader in wellbeing and high-performance services. Hintsa offers science-based coaching, training, and digital tools to improve the life and performance of business professionals, athletes, teams, and organisations. Over its 20-year history, Hintsa has grown from medical roots into a multinational company that serves a clientele...


  • London, United Kingdom Walker Lovell Full time

    Our client, an international commodity pricing and information organization has a brand-new opportunity for a Customer Success Specialist to join its expanding customer success team. As a Technical Customer Success Specialist, you will be responsible for: - Identifying and engaging prospective customers globally for their API offerings. - Providing expert...


  • London, United Kingdom Launchmetrics Full time

    **ABOUT THE ROLE** The Customer Success Specialist will be responsible for the relationship with our customers. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board, ensuring the successful set-up and kick-off for new clients and paving the way for solid system...


  • London, United Kingdom Launchmetrics Full time

    **ABOUT THE ROLE** The Customer Success Specialist will be responsible for the relationship with our customers. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board, ensuring the successful set-up and kick-off for new clients and paving the way for solid system...


  • London, United Kingdom VerifyMy Full time

    **About VerifyMy**: Our **Vision**. Safeguarding children and society online. Our **Mission**. Provide frictionless, trustworthy solutions for online platforms to maintain their integrity, protect their reputation and safeguard their customers. **What you will be doing**: As a Customer Success Specialist at VerifyMy, you will play a pivotal role in ensuring...


  • London, United Kingdom Zeelo Full time

    **Customer Success Specialist - Initial 6 month contract** Location: UK, HQ in London Reporting to: Senior Manager, Customer Success As a service business, Customer Success & Operations sits at the core of what we do. You will be part of a small team and be exposed to all functions of a fast growing and exciting business. Zeelo offers a fast-paced and fun...


  • London, United Kingdom Sedna Full time

    Powered by AI and integrations with other systems, Sedna reduces manual work, processes high volumes of messages with ease and exposes key context buried in inboxes. We empower teams to make better decisions and work quickly towards commercial success. Backed by $86mn in publicly disclosed funding rounds led by INSIGHT Partners, we have over 10k users from...


  • London, United Kingdom Appcast Inc Full time

    Job Description Due to expansion in our European business, we are looking for a new colleague to join our highly skilled, hardworking and friendly team in London. We work on a hybrid basis blending time at the Stepstone Group offices with working from home. The Customer Success Specialist/Account Manager is responsible for maintaining relationships...


  • London, United Kingdom Gentrack Full time

    We have a clear purpose**:to accelerate the global transformation to cleantech**. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life. Gentrack is a technology-first company that leads in our...


  • London, United Kingdom OpenSolar Full time

    About Us:nOpenSolar was founded in 2017 by global pioneers in solar software - Andrew Birch and Adam Pryor. OpenSolar exists to accelerate the adoption of solar and renewable energy globally. We provide the world's clean energy professionals with an end-to-end digital design, sales and management software to grow their businesses, free of charge.OpenSolar is...