Customer Success Specialist

3 weeks ago

London, United Kingdom Informa Tech Full time

Company Description

At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.

Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.

We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.

Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.

This role is based in Central London (balanced home/office working).

**Job Description**:
The role of Customer Success Specialist is to fulfil sales support and customer service to event and digital media clients, from point of sale to event date and rebook, customer service and co-ordination of sold programmes. This role will support a portfolio of events within the Applied Intelligence market.

Key Responsibilities:

- Maintains accurate tracking of deliverables
- Responsible for the fulfilment of client services/sponsorship programmes at physical and virtual events according to their contracts
- Supports the CRM and Sales Enablement specialist in managing the rebook process on physical and virtual events
- Providing a ‘white glove’ service to our top clients by acting as main point of contact from point of sale to the date of the event/campaign conclusion and is the lead in all aspects of customer service. Is the interface for the customer to all internal stakeholders
- Works with event support teams (Marketing, Event Operations, Production and Registration) to ensure all elements of the client’s package is fulfilled as promised
- Working closely with operational teams to ensure clients have a seamless transition post-sale
- Is responsible for timely and accurate distribution of sponsor leads post virtual event
- Maintains tracking of limited production and marketing inventory to avoid the immediate sales team overselling
- Supports CRM and Sales Enablement Specialist executive with day-to-day responsibilities as required

**Qualifications**:

- Demonstrable experience within a quality control environment, focusing on accuracy of delivery, reporting and reconciliation of programmes sold.
- Experience in events is preferred
- Highly organised, with a strong attention to accuracy and detail
- A team player who is adept at partnering and influencing varied stakeholders and facilitating positive and accurate outcomes.
- Focused on the accuracy and timeliness of delivery and delighting the client
- Prior experience in partnering with multiple internal stakeholders to create audience.
- A strong influencer who is able to co-ordinate across multiple internal teams including Sales, Operations and Customer Success.
- Strong project management experience and able to multitask.
- Experience in Salesforce or other CRM systems is preferable

Additional Information
**Why work for Informa?**
- Learning and development plan to assist with your career development
- Friendly staff who are all “expert’s experts” and additional training for development
- 25 Days PTO, additional days for volunteering and a day off for your birthday
- 5% Pension match
- Share-Match options - become a shareholder
- Opportunity to travel to attend events
- Regular Social Events and Networking opportunities

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Altus Group Full time

    Job Category: Opportunity Awaits at Altus Group! We are currently looking for a Customer Success Specialist. This is an exciting opportunity to be part of a positive and self-starter team. As a Customer Success Specialist, you will support our customer base through renewal and throughout their customer lifecycle. You will be focused on gross retention,...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Zayo Group Full time

    Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom AlphaSense Full time

    **About AlphaSense**: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Few&Far Full time

    Job Description Few&Far are working with a leading VC & PE firm that is looking for a Customer Success Specialist individual who combines their passion for product management with their dedication to delivering outstanding support to internal users of our tools. This role is pivotal in ensuring our internal teams (mainly focused on investment...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Zeelo Full time

    **Customer Success Specialist - Initial 6 month contract** Location: UK, HQ in London Reporting to: Senior Manager, Customer Success As a service business, Customer Success & Operations sits at the core of what we do. You will be part of a small team and be exposed to all functions of a fast growing and exciting business. Zeelo offers a fast-paced and fun...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Sedna Full time

    Powered by AI and integrations with other systems, Sedna reduces manual work, processes high volumes of messages with ease and exposes key context buried in inboxes. We empower teams to make better decisions and work quickly towards commercial success. Backed by $86mn in publicly disclosed funding rounds led by INSIGHT Partners, we have over 10k users from...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Forrester Full time

    At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom EQT Group Full time

    About the job We are excited to be hiring an internal Customer Success Specialist to join our Motherbrain team based in London. We are looking for an individual who combines their passion for product management with their dedication to delivering ourstanding support to internal users of our tools. This role is pivotal in ensuring our internal teams (mainly...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Tradify Limited Full time

    Tradify Limited, a computer software company, is seeking a Customer Success Specialist to join their London-based team. You will have the opportunity to help tradespeople transform their businesses and positively impact their lives by providing exceptional customer service and support. The company is seeking energetic individuals who are passionate and...

  • Customer Success Executive

    1 month ago

    London, United Kingdom Informa Markets Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Success Specialist

    3 days ago

    London, United Kingdom Zipcube Full time

    Company OverviewAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and...

  • Customer Success Specialist

    5 days ago

    City of London, Greater London, United Kingdom Zipcube Full time

    Company Overview All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and...

  • Senior Associate Customer Success Specialist

    1 month ago

    London, United Kingdom SITA Switzerland Sarl Full time

    Overview: Overview: As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and...

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom Chambers & Partners Full time

    **Vacancy No** - VN347 **Location** **Employment Type** - Perm **Basis** **Fixed Term Duration** **Overview** - We are looking for a Customer Success Executive to join our team at Chambers and Partners. The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence...

  • Customer Success Specialist

    4 weeks ago

    London, Greater London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support our...

  • Customer Success Specialist

    5 days ago

    London, United Kingdom Zipcube Full time

    Job Description Company Overview Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com. Customer Support Role We're looking for passionate customer support professionals to help build lasting client...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com.Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Zipcube Full time

    Company Overview Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com. Customer Support Role We're looking for passionate customer support professionals to help build lasting client relationships...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Zipcube Full time

    Company Overview Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com. Customer Support Role We're looking for passionate customer support professionals to help build lasting client relationships...

  • Customer Success Specialist

    2 weeks ago

    London, United Kingdom Zipcube Full time

    Job DescriptionCompany OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com.Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client...