Senior Associate Customer Success Specialist

2 weeks ago


London, United Kingdom SITA Switzerland Sarl Full time

Overview:
Overview:
As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and flexibility in the face of any situation that may arise.

Key Responsibilities:
Issue Management: Effectively handle the escalation of issues by liaising with internal teams. Act as the primary contact for customers, receive requests, and efficiently manage ticketing processes to ensure timely resolution.

Change Requests: Execute change requests seamlessly, such as relocating offices from one location to another. The ability to navigate and implement changes in IT infrastructure is crucial to success in this role.

Client Interaction: Serve as the main point of contact for clients, ensuring effective communication and understanding of their requirements. Regularly update clients on the status of their requests and provide viable solutions in alignment with established targets.

Performance Service Review: Collaborate with internal teams to gather relevant information and measure key performance indicators (KPIs) of services. Conduct comprehensive service reviews and use data-driven insights to inform clients of the performance status.

Qualifications:
**Requirements**:
IT Background: 3-5 years of foundation in IT, with a proven track record of providing IT solutions, is essential for this role.

**ITIL Systems**: Minimum 2 years experience in ITIL systems are mandatory.

Industry Expertise: A background in both the aviation and **IT/Telecoms sectors** is a must-have, ensuring familiarity with the unique challenges and requirements of these industries.

Your day-today tasks:

- Acts as a point of contact and manages all customer requests for service promptly and professionally
- Analyze problematic situations and occurrences and implements solutions
- Identify risk areas and escalate operational issues as required
- Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services
- Review the monthly CSM revenue and ensure that all CSM related services are correctly billed
- Acts as a point of contact and manages all customer requests for service promptly and professionally
- Identify risk areas and escalate operational issues as required. Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services

What we offer:
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.



  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Premise Full time

    **Premise** is unlike any other company, a worldwide network and predictive analytics platform bringing visibility to the world's hardest-to-see places. By combining the global reach of 5 million data collectors in 130+ countries with agile machine learning and AI, we're on a mission to make market intelligence more inclusive, flexible, and accessible to...


  • London, United Kingdom SITA Full time

    **Overview**: As **Senior Customer Success Specialist**, your goal will be to strengthen customer relationships by providing distinctive service and product assistance. You will proactively drive service improvements that has a positive impact on customers' operational KPIs. You will proactively find up-selling opportunities during the contract...


  • London, United Kingdom SITA Switzerland Sarl Full time

    Overview: As **Senior Customer Success Specialist**, your goal will be to strengthen customer relationships by providing distinctive service and product assistance. You will proactively drive service improvements that has a positive impact on customers' operational KPIs. You will proactively find up-selling opportunities during the contract...


  • London, United Kingdom Achievers Full time

    **About Achievers** **Our commitment to you**: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a...


  • London, United Kingdom Hintsa Performance Full time

    **About us** Hintsa is a leader in wellbeing and high-performance services. Hintsa offers science-based coaching, training, and digital tools to improve the life and performance of business professionals, athletes, teams, and organisations. Over its 20-year history, Hintsa has grown from medical roots into a multinational company that serves a clientele...


  • London, United Kingdom The Opportunity Hub UK Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom AlphaSense Full time

    **About AlphaSense**: AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company...


  • London, United Kingdom Aon Full time

    **Job Description**: **We’re hiring!** Are you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London. Data Solutions are forging a new path in...


  • London, United Kingdom Few&Far Full time

    Job Description Few&Far are working with a leading VC & PE firm that is looking for a Customer Success Specialist individual who combines their passion for product management with their dedication to delivering outstanding support to internal users of our tools. This role is pivotal in ensuring our internal teams (mainly focused on investment...


  • London, United Kingdom Informa Tech Full time

    Company Description At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating and...


  • London, United Kingdom Walker Lovell Full time

    Our client, an international commodity pricing and information organization has a brand-new opportunity for a Customer Success Specialist to join its expanding customer success team. As a Technical Customer Success Specialist, you will be responsible for: - Identifying and engaging prospective customers globally for their API offerings. - Providing expert...


  • London, United Kingdom HqO Full time

    **About HqO** As the leader in workplace experience technology, HqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to create modern workplaces through world-class amenities and services that allow people to thrive and produce the...


  • London, United Kingdom EQT Group Full time

    About the job We are excited to be hiring an internal Customer Success Specialist to join our Motherbrain team based in London. We are looking for an individual who combines their passion for product management with their dedication to delivering ourstanding support to internal users of our tools. This role is pivotal in ensuring our internal teams (mainly...


  • London, United Kingdom Odin Full time

    **London, UK (Hybrid)** **Salary: £40,000 - £45,000 + Bonus & Equity Options** Odin is on a mission to drive human progress by fundamentally reimagining how we invest. We envision a world where people can vote with their money on what the future looks like and participate in creating it. To achieve this, we’re building a community-centric platform to...


  • London, United Kingdom TransferRoom Full time

    TransferRoom empowers football clubs, agents, and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers. Since our launch in 2017, clubs have used TransferRoom to facilitate over 1,500 transfers and we are thrilled that today over 650 clubs across 94 leagues in...


  • London, United Kingdom Valid8 Financial, Inc. Full time

    OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Utilizes extensive product knowledge, problem-solving...


  • London, United Kingdom Vista Equity Partners Management, LLC Full time

    We're looking for a Senior Customer SuccessConsultantas we continue to grow! You will be a trusted advisor to our customersand internalaccountteam members. You have a consultative mindset and aim to please. You can understand several business goals and processes across industries, tying them back to theQuickbaseproduct, demonstrating the value of doing...