Customer Success Associate

3 weeks ago

London, United Kingdom HqO Full time

**About HqO**

As the leader in workplace experience technology, HqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to create modern workplaces through world-class amenities and services that allow people to thrive and produce the best results. Active in over 200 million square feet in 25 countries, 57% of the Fortune 100 rely on HqO to enhance their workplace experiences, improve employee satisfaction, and drive operational excellence.

We are backed by some of the world’s most prominent venture capitalists and real estate companies across the globe. Driven by our company Let’s Go values — Learning, Excellence, Truth, Speed, Goodness, Ownership — we strive to do our best work every single day. If you want to join a stable, fast-growing, highly collaborative, and supportive team that is at the forefront of workplace transformation, we’re the company for you.

**_ Deliver a world class customer experience by focusing on customer business outcomes, resulting in best in-class NPS results._**

We’re hiring a Customer Success Associate who considers themselves the following: You’re obsessed with delivering top-tier customer success and pride yourself on exceeding customer expectations. You’re a team player who is able to assist in managing the full customer life cycle. You have a proven track record of acting as a trusted advisor to your customer. You’re a creative thinker leveraging key insights from datasets to tell a story. You’re a critical problem solver, and hungry to create a world-class tenant and customer experience.

**Responsibilities**
- Partner with a Customer Success Manager to own the entire customer lifecycle
- Work cross-functionally to develop customer solutions
- Understand and execute against the customer goals
- Identify churn risk from a tenant & property level and build a tenant experience strategy to prevent/reduce churn
- Establish multi-level relationships across different personas at the property and facility manager level
- Obsessively monitor product usage and creatively engage to drive adoption
- Drive creative and successful launch events across our customer’s portfolio
- Create and present engaging in-app content for tenants in our customer buildings
- Consult with client contacts on their tenant experience programming to help them execute memorable tenant events
- Dive into app engagement data to understand and inform the effectiveness of your content strategy
- Liaise with third party retail and tech vendors during onboarding and adoption phases
- Understand business to consumer marketing

**Qualifications**
- 2+ years experience in Customer Success or customer-facing role in a tech startup
- Fluent in French and English
- Comfortable with presenting content plans to clients and property teams
- Excited to work in a fast-paced, rapidly changing startup environment
- Able to demonstrate empathy and develop a strong rapport with customers, retailers, and app users
- Obsessed with improving user experience and daily life at work through mobile technology
- You’re an engaging writer that can capture and engage a user. You must be able to capture their tone.
- An excellent communicator. You need to be able to recognize different customer motivations and needs and communicate effectively across multiple stakeholders.
- A creative, out-of-the-box thinker. You need to take a concept from ideation through validation and execution.
- Comfortable with ambiguity, uncertainty, and autonomy
- Able to prioritize the critical few from the trivial many
- Able to come up with creative and innovative solutions to problems
- Ability to draw insights and learnings from data and surveys to optimize tenant experience strategy
- Comfortable navigating conversations regarding APIs and SDKs preferred
- Proven experience building relationships with all levels within an organization
- Comfortable analyzing data sets to craft a compelling story
- Strong organizational skills and must be detail-oriented
- CRE experience preferred, but not required

LI-Hybrid

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Success Associate

    2 weeks ago

    London, United Kingdom The Opportunity Hub UK Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom MillTechFX Full time

    **Position**:Customer Success Associate** **Line Manager/Reports to**:Customer Success Manager** **Experience**:Junior **Location**:London **Overview** MillTechFX was established to help Institutional Investors, Fund Managers and Corporate Treasurers to significantly reduce the cost and administrative burden associated with OTC Foreign Exchange...

  • Customer Success Associate

    2 weeks ago

    London, United Kingdom The Economist Full time

    Introduction The Economist is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital. We deliver our content through a wide range of products across, print, digital and audio; in apps,...

  • Associate Director-Customer Success Manager

    7 days ago

    London, United Kingdom Moody’s Corporation Full time

    Associate Director - Customer Success Manager, Banking Solutions Join to apply for the Associate Director - Customer Success Manager, Banking Solutions role at Moody's Corporation Associate Director - Customer Success Manager, Banking Solutions Join to apply for the Associate Director - Customer Success Manager, Banking Solutions role at Moody's...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom Zedify UK Full time

    **Job Title**: Customer Success Associate **Location**: Remote **Salary**: £22-£26k DOE **Job Type**: Remote/Hybrid Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our unique system for consolidated zero-emission deliveries ensures consumers get their items how and when they...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom Valid8 Financial, Inc. Full time

    OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Utilizes extensive product knowledge, problem-solving...

  • Customer Success Associate

    5 days ago

    London, United Kingdom R3 Full time

    The Customer Success Team at R3 helps our existing customers realise the value of R3 products and services. Part of our Sales division, Customer Success Managers (who the intern will work closely with) deeply understand our customers’ business, become their trusted advisors, and help them drive successful outcomes. - This internship is a good opportunity...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom Valid8 Financial, Inc. Full time

    OTTera Customer Success Associates act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Responsibilities Implements strategies and processes that...

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom The OHUBUK Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom The Ohub Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom The Ohub Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions....

  • Associate Director

    7 days ago

    London, United Kingdom Moody’s Corporation Full time

    Associate Director - Customer Success Manager, Banking Solutions Join to apply for the Associate Director - Customer Success Manager, Banking Solutions role at Moody's Corporation Associate Director - Customer Success Manager, Banking Solutions 2 days ago Be among the first 25 applicants Join to apply for the Associate Director - Customer Success...

  • Customer Success Manager

    3 days ago

    London, United Kingdom Intelligent Reach - a Searchspring Company Full time

    WHO WE ARE:The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland,...

  • Customer Success Manager

    3 weeks ago

    London, United Kingdom Trimble Full time

    Title : Customer Success Manager Job Location: Remote - UK preferred, other locations within Europe can be considered too Our Department: Architecture & Design, SketchUp Are you interested in helping designers and AEC professionals enhance the way they work in the 3D design space? Architects, designers, engineers, and other professional creatives...

  • Junior Customer Success Manager

    2 weeks ago

    London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...

  • Junior Customer Success Manager

    4 weeks ago

    London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...

  • Customer Success, Smc

    4 weeks ago

    London, United Kingdom Snapchat Full time

    Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app...