Customer Success Associate

3 weeks ago

London, United Kingdom TransferRoom Full time

TransferRoom empowers football clubs, agents, and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.

Since our launch in 2017, clubs have used TransferRoom to facilitate over 1,500 transfers and we are thrilled that today over 650 clubs across 94 leagues in 55 countries are accelerating their success on our platform.

A newly created role has just arisen for a Customer Success Associate to oversee the growth of our UK user base. You will be engaging with senior decision makers from across the UK football pyramid (mainly National League & League 2 levels), wowing them with our offering and converting them to TransferRoom advocates.

**Here is what you’ll be doing**:

- Providing a first class on-boarding experience
- Driving usage on our platform and participation of your clients at TransferRoom events
- Resolving any customer issues
- Optimising the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during a transfer window
- Through your portfolio network and relationships, you will provide lead generation to our sales team

**Who you are**:

- You have experience working in a similar sales and/or account management position
- A hunter with a proven track record of pitching at CxO level
- Fluent in English
- Sports experience is not a prerequisite but interest and ability to talk intelligently about football is a must
- Full drivers license

**What’s in it for you**:
We’ll enable you to challenge yourself. Think bigger than you ever have before and make history in the process. You’ll have the opportunity to make this role your own, develop yourself, and have an impact on the business from day one. You’ll be based in our stunning Central London office (close to Westminster Abbey) with a brilliant team of friendly and inspiring people. You’ll have 30 days’ holiday (including bank holidays), so you can take some downtime whenever you need it. You’ll get a pension plan that supports you in the future. Not forgetting a competitive salary and benefits package.

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