Customer Success Specialist

3 weeks ago

London, United Kingdom AlphaSense Full time

**About AlphaSense**:
AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.

**About the Team**:
The Customer Success team is composed of our Product Specialist group, a team of highly trained product experts as well as our Account Managers, who provide strategic guidance to our robust book of business, spanning from Fortune 1000 businesses to some of the largest financial institutions in the world.

First and foremost, the Customer Success team are value added partners to our clients. We are extremely consultative in our approach and will do everything we can to solve for client challenges through our product. We spend our waking hours obsessing over our customers and making sure they have the right data at their fingertips to make the best decision possible. We are responsible for retaining our customers, maximizing usage of the product and partnering with the sales team to uncover opportunities to grow our business.

**About The Role**:
The product specialist role marries the technical knowledge of our solution with a deep understanding of the markets to ensure that users, across all of the segments and business units that we work with, are realizing maximum value from the platform. The team is heavily relied upon to contribute to both growth and retention initiatives by helping maximize prospect and customer health. In order to learn our business and customer inside and out, this team also acts as our first line of support, which maximizes user exposure. Because of the extensive exposure that product specialists have with clients, they're also in a prime location to partner with our product management and engineering teams in determining future product developments that will resonate with the market. The product specialist role is an excellent launching off point for a career that will grow as quickly as our high growth start-up.

**Who You Are**:

- An intelligent, articulate, consultative and confident client facing professional
- You possess a high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
- You have an innate ability to distill and explain complex issues in simple terms
- Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
- You have a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
- You are an energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
- You have effective time management and task prioritization when under pressure
- You have the ability and interest to work autonomously, and for a small fast-growing company. Someone can genuinely "make the role their own", so looking for highly motivated proactive individuals who make things happen, and want to play a large role in the company's success

***What You'll Do**:

- **_Customer health: _**_The team works hand in hand with account management, speaking with and visiting users to provide training, customizations and product consultations._
- **_Growth Initiatives: _**_Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success._
- **_Product Direction: _**Because of our product specialists' deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).
- _The role offers_**_ cross-functional exposure across our business_**_, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us._

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Altus Group Full time

    Job Category: Opportunity Awaits at Altus Group! We are currently looking for a Customer Success Specialist. This is an exciting opportunity to be part of a positive and self-starter team. As a Customer Success Specialist, you will support our customer base through renewal and throughout their customer lifecycle. You will be focused on gross retention,...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Zayo Group Full time

    Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Few&Far Full time

    Job Description Few&Far are working with a leading VC & PE firm that is looking for a Customer Success Specialist individual who combines their passion for product management with their dedication to delivering outstanding support to internal users of our tools. This role is pivotal in ensuring our internal teams (mainly focused on investment...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Zeelo Full time

    **Customer Success Specialist - Initial 6 month contract** Location: UK, HQ in London Reporting to: Senior Manager, Customer Success As a service business, Customer Success & Operations sits at the core of what we do. You will be part of a small team and be exposed to all functions of a fast growing and exciting business. Zeelo offers a fast-paced and fun...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom EQT Group Full time

    About the job We are excited to be hiring an internal Customer Success Specialist to join our Motherbrain team based in London. We are looking for an individual who combines their passion for product management with their dedication to delivering ourstanding support to internal users of our tools. This role is pivotal in ensuring our internal teams (mainly...

  • Customer Success Specialist

    4 weeks ago

    London, United Kingdom Tradify Limited Full time

    Tradify Limited, a computer software company, is seeking a Customer Success Specialist to join their London-based team. You will have the opportunity to help tradespeople transform their businesses and positively impact their lives by providing exceptional customer service and support. The company is seeking energetic individuals who are passionate and...

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom Informa Markets Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Success Specialist

    11 hours ago

    London, United Kingdom Zipcube Full time

    Company OverviewAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and...

  • Customer Success Specialist

    2 days ago

    City of London, Greater London, United Kingdom Zipcube Full time

    Company Overview All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and...

  • Senior Associate Customer Success Specialist

    4 weeks ago

    London, United Kingdom SITA Switzerland Sarl Full time

    Overview: Overview: As an Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers anticipate needs and act with agility and...

  • Customer Success Specialist

    3 weeks ago

    London, Greater London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support our...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com.Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support...

  • Customer Success Specialist

    2 days ago

    London, United Kingdom Zipcube Full time

    Job Description Company Overview Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com. Customer Support Role We're looking for passionate customer support professionals to help build lasting client...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Zipcube Full time

    Company Overview Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com. Customer Support Role We're looking for passionate customer support professionals to help build lasting client relationships and...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com.Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com.Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Zipcube Full time

    Company OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com.Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client relationships and support...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Zipcube Full time

    Company Overview Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com. Customer Support Role We're looking for passionate customer support professionals to help build lasting client relationships...

  • Customer Success Specialist

    2 weeks ago

    London, United Kingdom Zipcube Full time

    Job DescriptionCompany OverviewZipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com.Customer Support RoleWe're looking for passionate customer support professionals to help build lasting client...