Customer Service

2 days ago


Heathrow, United Kingdom Freightserve Full time

Freightserve recruitment are looking for an experienced Airline Cargo person for well established GSA based in the Heathrow area.

**DESCRIPTION**

Your role will be to manage the day-to-day customer service activities for a key airline. Ensuring smooth operational flow, monitor and recording of all reservations.

**RESPONSIBILITIES**

- Manage complete end-to-end booking process.
- Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other offices.
- Keeping in-house and airline system up to date, including full data capture.
- Oversee Pre Bookings.
- Deal with pricing enquires and rates.
- Follow up on sales leads and chase potential new business.
- Managing capacity control and priorities.
- Responding to request for tracking information & post flights.
- Dealing with customer complaints and service issues.
- Provide booking list to GHAs and pre-alert outstations.
- Oversee trucking to ensure smooth transit.

**SKILLS & EXPERIENCE**
- Have outstanding customer service skills and good understanding of the cargo market.
- Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.
- Autonomy in the role and capacity management.
- Must be articulate and possess good interpersonal skills.
- Competences in IT programs, strong analytical skills, planning and organisation.

**HOURS 09:00 - 17:30 Monday to Friday**

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.


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