Freight Forwarding Customer Services Apprentice

6 months ago

Heathrow, United Kingdom XPO Full time

**Logistics done differently.**

We at XPO are a driving force behind many industries in the UK. You have probably seen our trucks or warehouses on the road networks, and some you may not have even realised were ours. But to keep our business ahead, we need an amazing team of customer service specialists to help us maintain and grow the relationships with our customers.

We’re looking to hire a customer service apprentice, with a view that after this programme, you’ll move into a commercial apprenticeship role, ensuring your progression and a career at XPO

You’ll work 37.5 hours per week, Monday to Friday and play a pivotal part in learning and bringing new business to XPO.

This role is just the beginning of your growth at XPO. This apprenticeship could be the start of your career within Logistics and the commercial department.

This programme will offer a large amount of diversity when it comes to your new career within freight forwarding.

**Pay, benefits and more.**

We’re looking to offer a competitive salary of up to £25,000, with the possibility that during the time you’re on programme, your salary will rise incrementally.

You’ll also receive holiday pay, access to a variety of high street discounts, a cycle to work scheme, a workplace pension, and many other perks including ongoing learning through the XPO University.

**What you’ll do on a typical day**:
**Existing Customers**
- Maintain weekly contact with allocated customers and look to build long term relationships.
- Provide spot quotes for allocated customers and resolve any operational issues.
- Support with meetings for allocated customers and build short account plans.
- Produce KPI’s on spot pricing for allocated customers and produce action plans for lost quotes.
- Support your line manager with projects which will improve customer experience for all spot quote customers.
- Escalate any customer, vendor, or operational issues to your line manager.

**New Customers**
- Create and find fully qualified new business opportunities and book meetings for the Global Forwarding team.
- Proactively calling leads alongside utilising inbound marketing sourced leads.
- Support the management team in new customer implementation and own the implementation for any new spot quote customers.

**What you need to succeed at XPO**:

- An interest in Logistics and serving customers
- Be driven and well organised
- The passion to succeed, get stuck in and learn as much as possible when on programme
- A full UK driving licence (desirable)

**Be part of something big**

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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